Product Specialist

pagemployeejobboard; Mentor (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth opportunities

Sign-on bonus

Job summary

Audi Mentor is seeking a knowledgeable and friendly Product Specialist to join our team and deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone, and in person to ensure ownership satisfaction and maximize product understanding.

We offer a $1000 sign-on bonus for qualified candidates, plus comprehensive benefits and growth opportunities within Penske Automotive Group.

Qualifications

• Customer-focused with a passion for delivering exceptional experiences.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-driven dealership.
• Proficient with MS Office and CRM/lead management tools.

Responsibilities

• Assist customers with vehicle technology questions via email, phone, and in person.
• Provide product information and demonstrations of features and capabilities.
• Support customers through the sales journey and follow-up to ensure satisfaction.

Skills

Customer service

Communication

Team player

Organizational skills

Tools

MS Office Suite

CRM systems

Job description

Audi Mentor, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences.

*$1000 Sign On Bonus Available For Qualified Candidates*

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Product Specialist you will professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Technical Expertise: Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Ability to demonstrate the feature, benefits and value of vehicles using print, digital and in person communication
• Ability to vary communication style to the needs of the customer
• Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact business
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions