Product Specialist

Air Distribution Technologies, Inc.; Grandview (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Air Distribution Technologies, Inc. is seeking a Product Specialist who serves as the technical and operational owner of assigned product lines, bridging Product Management and Commercial Operations.

You will be the front-line technical resource for Regional Sales Managers, reps, and clients, ensuring quotes are technically sound and accurately priced. You will resolve technical questions, review feasibility, collaborate with Engineering, COS, and Product Marketing, and own the quality of quotes

Qualifications

• 2+ years of experience in product support, technical sales, or a related product/commercial role.
• Working knowledge of quoting processes; comfort with CRM and ERP systems (SugarSell preferred; AS/400 and Edge/Atlas quoting tools a plus).
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Create accurate quotes based on client specs, scope and project requirements, collaborating with COS to ensure every quote is priced before it reaches the rep.
• Own quote accuracy for spec, scope, and project requirements, including CRM/quoting tool entry and quote issuance.
• Own technical risk and feasibility review, with sign-off on technical accuracy before pricing is finalized.
• Own historical pricing and product performance analysis, provided to Regional Sales Managers on request.
• Support and enforce product standardization across the assigned portfolio.
• Maintain product matrices, spec sheets, and sizing guidelines, escalating discrepancies to Product Management or Engineering as needed.
• Own technical specifications and product configuration for assigned lines - the go-to source of expertise for RSMs, reps, and clients.
• Champion assigned product lines: partner with Product Management to build use cases, best-practice guides, and reusable demonstration assets for internal teams.
• Partner with Engineering, Product Marketing, and COS to keep solution documentation and roadmap alignment consistent across teams.
• Field technical product questions from Regional Sales Managers, reps, and clients, providing strategic recommendations where a standard answer doesn't apply.
• Conduct daily SDA reviews, approving within delegated DoA or escalating to leadership when thresholds are exceeded.
• Ensure adherence to transactional control conditions on quotes and product changes, flagging areas of operational risk as they develop.
• Own the liaison relationship between Regional Sales Managers, plants, and Operations on product-related matters.
• Quoting is a shared responsibility. The Product Specialist owns the technical side of every quote - configuration, feasibility, and sign-off - while the COS owns intake, routing, and the commercial side.

Education

Bachelor's degree or equivalent

Tools

SugarSell

AS/400

Edge/Atlas

Job description

What You'll Do

The Product Specialist is the technical and operational owner of assigned product lines, sitting at the intersection of Product Management and Commercial Operations. This role acts as the front-line technical resource for Regional Sales Managers, reps, and clients working with those product lines, and partners closely with the Client Operations Specialist (COS) to keep quotes technically sound and accurately priced. The Product Specialist is expected to resolve technical questions and escalations proactively, providing strategic recommendations wherever a standard answer doesn't apply.

What You'll Do

Quoting & Pricing

• Create accurate quotes based on client specs, scope, and project requirements, collaborating with the COS to ensure every quote is accurately priced before it reaches the rep.
• Own quote accuracy for spec, scope, and project requirements, including CRM/quoting tool entry and quote issuance.
• Own technical risk and feasibility review, with sign-off on technical accuracy before pricing is finalized.
• Own historical pricing and product performance analysis, provided to Regional Sales Managers on request.

Product Standardization & Technical Ownership

• Support and enforce product standardization across the assigned portfolio.
• Maintain product matrices, spec sheets, and sizing guidelines, escalating discrepancies to Product Management or Engineering as needed.
• Own technical specifications and product configuration for assigned lines - the go-to source of expertise for RSMs, reps, and clients.

Enablement & Cross-Functional Collaboration

• Champion assigned product lines: partner with Product Management to build use cases, best-practice guides, and reusable demonstration assets for internal teams.
• Partner with Engineering, Product Marketing, and COS to keep solution documentation and roadmap alignment consistent across teams.

Technical Escalation

• Field technical product questions from Regional Sales Managers, reps, and clients, providing strategic recommendations where a standard answer doesn't apply.

Approvals & Risk Management

• Conduct daily SDA reviews, approving within delegated Delegation of Authority (DoA) or escalating to leadership when thresholds are exceeded.
• Ensure adherence to transactional control conditions on quotes and product changes, flagging areas of operational risk as they develop.
• Own the liaison relationship between Regional Sales Managers, plants, and Operations on product-related matters.

Quoting Ownership: Product Specialist vs. COS

• Quoting is a shared responsibility. The Product Specialist owns the technical side of every quote - configuration, feasibility, and sign-off - while the COS owns intake, routing, and the commercial side.

What We Look For

• 2+ years of experience in product support, technical sales, or a related product/commercial role.
• Working knowledge of quoting processes; comfort with CRM and ERP systems (SugarSell preferred; AS/400 and Edge/Atlas quoting tools a plus).
• Ability to operate independently on defined product decisions while knowing when to elevate.
• Strong written and verbal communication across technical and non-technical audiences, internal and client-facing.
• Bachelor's degree or equivalent combination of education and experience.

- CR1