Product Specialist

Air Distribution Limited; Grandview (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Air Distribution Limited seeks a Product Specialist to own the technical and operational aspects of assigned product lines, interfacing with Regional Sales Managers and clients to ensure quotes are technically sound and correctly priced.

You will collaborate with Engineering, COS, and Product Marketing to maintain specs, respond to questions, and drive product standardization, while managing risk and DoA approvals.

Qualifications

• 2+ years in product support, technical sales, or related role.
• Familiarity with quoting processes and CRM/ERP systems.
• Bachelor's degree or equivalent.
• Ability to work independently and escalate when needed.

Responsibilities

• Create accurate quotes based on client specs, scope, and project requirements.
• Own quote accuracy for spec, scope, and project requirements.
• Own technical risk and feasibility review, with sign-off on technical accuracy before pricing.
• Own historical pricing and product performance analysis, provided to Regional Sales Managers on request.
• Maintain product matrices, spec sheets, and sizing guidelines; escalate discrepancies as needed.
• Champion product lines and develop use cases and demo assets with Product Management.
• Field technical product questions from Regional Sales Managers, reps, and clients.

Skills

CRM/ERP systems

Quoting processes

Communication skills

Independent work

Education

Bachelor's degree or equivalent

Tools

SugarSell CRM

AS/400

Edge/Atlas

Job description

Requisition Number: PRODU001825

• Posted : August 27, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Grandview, MO 64030, USA

Description

The Product Specialist is the technical and operational owner of assigned product lines, sitting at the intersection of Product Management and Commercial Operations. This role acts as the front-line technical resource for Regional Sales Managers, reps, and clients working with those product lines, and partners closely with the Client Operations Specialist (COS) to keep quotes technically sound and accurately priced. The Product Specialist is expected to resolve technical questions and escalations proactively, providing strategic recommendations wherever a standard answer doesn't apply.

What You'll Do

• Create accurate quotes based on client specs, scope, and project requirements, collaborating with the COS to ensure every quote is accurately priced before it reaches the rep.
• Own quote accuracy for spec, scope, and project requirements, including CRM/quoting tool entry and quote issuance.
• Own technical risk and feasibility review, with sign-off on technical accuracy before pricing is finalized.
• Own historical pricing and product performance analysis, provided to Regional Sales Managers on request.

Product Standardization & Technical Ownership

• Support and enforce product standardization across the assigned portfolio.
• Maintain product matrices, spec sheets, and sizing guidelines, escalating discrepancies to Product Management or Engineering as needed.
• Own technical specifications and product configuration for assigned lines — the go-to source of expertise for RSMs, reps, and clients.

Enablement & Cross-Functional Collaboration

• Champion assigned product lines: partner with Product Management to build use cases, best-practice guides, and reusable demonstration assets for internal teams.
• Partner with Engineering, Product Marketing, and COS to keep solution documentation and roadmap alignment consistent across teams.
• Field technical product questions from Regional Sales Managers, reps, and clients, providing strategic recommendations where a standard answer doesn't apply.

Approvals & Risk Management

• Conduct daily SDA reviews, approving within delegated Delegation of Authority (DoA) or escalating to leadership when thresholds are exceeded.
• Ensure adherence to transactional control conditions on quotes and product changes, flagging areas of operational risk as they develop.
• Own the liaison relationship between Regional Sales Managers, plants, and Operations on product-related matters.

Quoting Ownership: Product Specialist vs. COS

• Quoting is a shared responsibility. The Product Specialist owns the technical side of every quote — configuration, feasibility, and sign-off — while the COS owns intake, routing, and the commercial side.

What We Look For

• 2+ years of experience in product support, technical sales, or a related product/commercial role.
• Working knowledge of quoting processes; comfort with CRM and ERP systems (SugarSell preferred; AS/400 and Edge/Atlas quoting tools a plus).
• Ability to operate independently on defined product decisions while knowing when to escalat.
• Strong written and verbal communication across technical and non-technical audiences, internal and client-facing.
• Bachelor's degree or equivalent combination of education and experience.

#LI - CR1

Equal Opportunity Employer
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