PRODUCT SPECIALIST

Haley Auto Group; Farmville, Northern (VA, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Paid Time Off

Maternity Leave

Uniforms provided

Career growth opportunities

Job summary

Haley Auto Mall in Farmville, VA is seeking an Automotive Product Specialist to assist customers with vehicle selections and product options. You will demonstrate features, explain benefits, and support the sales process from inquiry to appointment.

Ideal candidates excel in customer service, possess strong listening skills, and can use dealership tools to showcase inventory and options. Join a team focused on CSI and community engagement.

Responsibilities

• Help clients find a vehicle by asking thoughtful questions and listening.
• Show online tools to review vehicle features, packages and options.
• Send essential details and resources by email before dealer visits.
• Prepare and present demonstrations of vehicles and tech options.
• Explain product benefits and performance.
• Record lead information and follow up for appointments.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PRODUCT SPECIALIST

Full Time Sales Farmville, VA, US

7 days ago Requisition ID: 2697

Salary Range: $35,000.00 To $50,000.00 Annually

Haley Auto Mall is seeking Automotive Product Specialist. The Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills.

Duties Include:

• Helping clients find a vehicle by asking them thoughtful questions and listening to their answers.
• Showing clients online tools that allow them to review available vehicle features, packages and options
• Ensuring clients have important information before coming to the dealership for a scheduled appointment by sending an email with essential details and resources
• Preparing and presenting professional and knowledgeable demonstrations on vehicles and the latest technology options, such as hybrid tools, green fuel options, navigation and blue tooth
• Explaining a product's benefits and performance
• Describing the optional equipment upgrades available for purchase
• Developing a strong, positive relationship with customers
• Collaborating with sales managers on the pricing of different models and their available upgradeoptions
• Setting appointments with clients for vehicle demonstrations
• Staying current on the latest developments in vehicle production
• Tracking changes to the overall vehicle market
• Recording lead information, including names, email addresses and phone numbers
• Attending any sales meetings
• Participating in activities and special events in the community
• Familiarizing themselves with and conducting vehicle appraisals
• Utilization of Customer Retention Management system (CRM)
• Business Development Center (BDC)
• Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
• Importance of Customer Satisfaction Index (CSI)
• Inner workings of the automobile business
• Delivery process
• Customer follow up process, appointments
• Finance and Insurance (F&I) products

What Haley Offers:

• Competitive, above market compensation
• Medical, Dental and Vision benefits
• 401k with company match
• Company paid Basic Life, AD&D and Long-term Disability
• Paid Time Off
• Maternity Leave
• Preferred Vehicle Purchase Programs
• Uniforms provided
• Positive and professional work environment
• Career growth and promotion opportunities