Product Specialist

CWI, LLC; Center Conway (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training opportunities

Medical

Dental

Vision

Job summary

Camping World Holdings, Inc. is seeking a Product Specialist / Parts Advisor to assist customers with specialized product needs and to provide price estimates for installations prior to scheduling appointments. The role is part of the sales team and collaborates with the service team to ensure high customer service satisfaction.

The position pays $40,000–$55,000 annually (hourly $15–$18) with commission and overtime. Full-time benefits include medical, dental, vision, PTO, 401k, and more.

Qualifications

• High school diploma or GED preferred.
• At least one year of sales experience preferred.
• RV or camping product knowledge is a plus but not required.
• Ability to use a computer and perform internet searches.
• Strong organization and follow-up skills.

Responsibilities

• Interact daily with customers to promote product needs and installations.
• Review each job for proper sizing, colors, and placement before scheduling.
• Maintain prepayment logs and keep customers informed of progress.
• Schedule installation appointments with service staff.
• Monitor daily parts flow and receive parts for installations.
• Inspect vehicles to ensure correct parts are ordered.
• Deliver excellent overall customer service.
• Maintain a safe and clean work area for customers and coworkers.
• May cross-train to perform other duties as necessary.

Skills

Customer service

Sales experience

Computer skills

Organization

Education

High School diploma or GED

Job description

Camping World is seeking a Product Specialist / Parts Advisor for our growing team. At Camping World, a Product Specialist / Parts Advisor works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ensure a high level of customer service satisfaction. The pay range for this role is: $40,000 - $55,000 annually, which consists of an hourly rate of $15 - $18 per hour plus commission and overtime variable pay. Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! For more information please visit: www.mycampingworldbenefits.com

What You’ll Do:

• Daily interaction with customers to promote specialized product needs and installations
• Review each job for proper sizing, colors, placement, and prior to scheduling job for installation
• Maintain and update prepayment logs and keep customers apprised of work progress
• Schedule installation appointments with designated service staff members
• Monitor daily parts traffic and receive parts for installations
• Inspect vehicle to ensure proper parts are ordered
• Provide excellent overall customer service
• Maintain a safe and clean work area for customers and coworkers
• May cross train to perform other duties as necessary

What You’ll Need to Have for the Role:

• High School diploma or GED equivalent preferred
• At least one year of sales experience is preferred
• At least one year of previous RV or camping product is preferred but not required
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• Knowledge of Service Department procedures and policies is preferred
• A valid driver's license may be required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

Benefits:

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• medical
• dental
• vision
• dental & vision coverage

Join our talent community!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.