Product Specialist Advisor

CWI, LLC; Fountain (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition reimbursement

On-the-job training

Medical, dental, vision benefits

Dental & vision for part-time

Job summary

Camping World is seeking a Product Specialist Advisor to work with customers to determine specialized product needs and services and provide price estimates for designated installations prior to scheduling appointments. The Product Specialist collaborates with the service team to ensure top-tier customer service and smooth installation scheduling.

You will interact daily with customers, review job details, keep prepayment logs, and coordinate with service staff to ensure timely installations

Qualifications

• High School diploma or GED equivalent preferred.
• At least one year of sales experience.
• RV or camping product knowledge preferred but not required.
• Ability to use a computer and perform internet searches.
• Excellent organization and follow-up skills required.
• Knowledge of Service Department procedures preferred.

Responsibilities

• Interact daily with customers to promote specialized product needs and installations.
• Review each job for proper sizing, colors, placement, and scheduling for installation.
• Maintain and update prepayment logs and inform customers of progress.
• Schedule installation appointments with service staff.
• Monitor parts traffic and receive parts for installations.
• Inspect vehicle to ensure correct parts are ordered.
• Provide excellent overall customer service.
• Maintain a safe and clean work area for customers and coworkers.
• May cross-train to perform other duties as needed.

Skills

Sales experience

Customer service

Organization skills

Computer skills

RV/Camping knowledge

Driver's license

Education

High School diploma or GED

Job description

Camping World is seeking a Product Specialist Advisor for our growing team. At Camping World, a Product Specialist Advisor works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ensure a high level of customer service satisfaction.

What You’ll Do:

• Daily interaction with customers to promote specialized product needs and installations
• Review each job for proper sizing, colors, placement, and prior to scheduling job for installation
• Maintain and update prepayment logs and keep customers apprised of work progress
• Schedule installation appointments with designated service staff members
• Monitor daily parts traffic and receive parts for installations
• Inspect vehicle to ensure proper parts are ordered
• Provide excellent overall customer service
• Maintain a safe and clean work area for customers and coworkers
• May cross train to perform other duties as necessary

What You’ll Need to Have for the Role:

• High School diploma or GED equivalent preferred
• At least one year of sales experience is preferred
• At least one year of previous RV or camping product is preferred but not required
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• Knowledge of Service Department procedures and policies is preferred
• A valid driver's license may be required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

• competitive pay
• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.