Product Specialist

Speridian Technologies; Albuquerque (NM); On-site; USD 65,000 - 95,000; Full time

Job summary

Speridian Technologies is seeking a Product Manager/Business Analyst to collect customer feedback, participate in demonstrations, document user needs, and help translate them into actionable requirements.

Ideal candidates have 2+ years in product-related roles, strong organizational and communication skills, and the ability to collaborate with both technical and non-technical stakeholders; experience with SaaS and Agile is preferred.

Responsibilities

• Collect and organize customer feedback.
• Participate in customer demonstrations and discovery sessions.
• Document user needs and enhancement requests.
• Create user stories and requirements documentation.
• Maintain product release notes.
• Assist with backlog management.
• Support testing and validation activities.
• Track enhancement requests and product issues.
• Help develop product collateral and feature sheets.
• Support proposal and RFP responses.
• Assist with demonstration preparation.
• Track competitors and industry trends.
• Research emerging technologies and features.
• Maintain competitive intelligence information.

Job description

• Collect and organize customer feedback.
• Participate in customer demonstrations and discovery sessions.
• Document user needs and enhancement requests.

Product Documentation

• Create user stories and requirements documentation.
• Maintain product release notes.

Product Support Activities

• Assist with backlog management.
• Support testing and validation activities.
• Track enhancement requests and product issues.
• Help develop product collateral and feature sheets.
• Support proposal and RFP responses.
• Assist with demonstration preparation.

Market Research

• Track competitors and industry trends.
• Research emerging technologies and features.
• Maintain competitive intelligence information.

Qualifications

Required

• 2+ years of experience in Product Management, Business Analysis, Software Implementation, Customer Success, or related roles.
• Strong organizational and communication skills.
• Ability to work with both technical and non-technical stakeholders.

Preferred

• Experience with SaaS software.
• Knowledge of Agile methodologies.
• Experience supporting software implementations.