Product Solutions Analyst

Tom McLeod Software Corporation; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

McLeod Software is seeking a Business Analyst to define, analyze, and document requirements, helping translate business needs into technical specifications. You will collaborate with stakeholders to design features, write user stories, and support QA testing in an agile environment.

The role emphasizes ability to learn internal software, strong communication, and problem-solving skills as you translate complex use-cases into actionable plans for delivery teams.

Qualifications

• Bachelor’s degree or equivalent with 3+ years in business/software analysis.
• Experience with agile software development and documentation.
• 2+ years testing software or providing user support.
• Experience with API development and end-user training.

Responsibilities

• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new features and enhancements to interface functionality by analyzing requirements from internal and external sources; constructing workflow charts and diagrams; studying system capabilities; mapping functional and/or technical requirements.
• Refines project requirements and scope including phases and timeline by identifying real-world use-cases; providing insight to complex functionality; analyzing quality assurance test coverage; ensuring business rules and standards are met.
• Facilitates development process by assisting with authoring user stories; refining work items for presentation to agile team members; conducting review and first level quality assurance testing of agile team output; leading beta testing with customers and partners.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Provides references for users by writing and maintaining user documentation; providing user support; training users.
• Assists with end user delivery and support as needed; analyzing information; investigating logs; evaluating data.
• Ability to learn internal software and systems.
• Strong oral and written communication skills.
• Resourceful and independent.
• Strong analytical and problem-solving skills.
• Strong organizational and time management skills.
• Ability to communicate technical information effectively.
• Ability to translate business needs and requirements into technical documents.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions.

Skills

Requirements analysis

Agile / Scrum

User stories

SQL querying

API development

Documentation

Communication skills

Problem solving

Training users

Education

Bachelor’s degree with 3+ years experience

High school diploma with 7+ years experience

ECBA certification

Tools

Microsoft Office Suite

Job description

McLeod Software is seeking a Business Analyst to define, analyze, and document requirements, helping translate business needs into technical specifications. You will collaborate with stakeholders to design features, write user stories, and support QA testing in an agile environment.

The role emphasizes ability to learn internal software, strong communication, and problem-solving skills as you translate complex use-cases into actionable plans for delivery teams.