Product Service Engineer

Actalent; Irving (TX); On-site; USD 55,000 - 76,000; Full time

Job summary

Actalent is seeking a Product Service Engineer to support CI Detect products, troubleshoot software and on-board hardware, and drive field issue resolution. The role involves coordinating with customers and dealers globally, and contributing to NPI and continuous improvement initiatives.

The ideal candidate has a technical background in mechanical or electrical engineering and strong problem-solving abilities, with experience in documentation and cross-functional teamwork.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering with required experience.
• System troubleshooting experience with complex technical products.
• Proficiency with MS Office for documentation and communication.
• Experience in technical product troubleshooting (software and on-board hardware).

Responsibilities

• Serve as a primary contact for CI Detect products, troubleshooting software and on-board hardware issues.
• Investigate, troubleshoot, and diagnose application and technical problems affecting construction technology products and related systems.
• Restore service through timely corrective actions and drive permanent resolutions to recurring issues.
• Provide critical support to customers and dealers, ensuring timely responses and effective resolution of technical and application problems.
• Support new product introduction (NPI) programs by completing product support deliverables that prepare dealers for new product launches.
• Contribute to continuous product improvement activities by identifying issues, gathering feedback, and supporting implementation of technical enhancements.
• Collaborate with cross-functional teams to resolve complex system issues involving software, on-board hardware, and jobsite technology.
• Document troubleshooting steps, solutions, and best practices to improve future support efficiency and knowledge sharing.
• Use MS Office applications to prepare reports, track issues, and communicate technical information clearly to internal and external stakeholders.
• Support a worldwide group of construction technology customers and dealers, adapting to diverse environments and technical configurations.

Skills

System troubleshooting

Root cause analysis

MS Office

Technical communication

Electrical/mechanical systems

Global support

Education

Bachelors in Engineering

Associate degree

Masters degree

Tools

Telematics systems

Jobsite networking

Automotive telematics

Job description

Job Title: Product Service EngineerJob Description

The Product Service Engineer supports an expanding portfolio of technology products by providing critical technical and application support to customers and dealers. This role focuses on investigating, troubleshooting, and resolving software and on-board hardware issues for a global base of construction technology users. The engineer also contributes to new product introduction (NPI) programs by completing product support deliverables that help dealers prepare for successful product launches and ongoing continuous product improvement activities.

Responsibilities

• Serve as a primary contact for CI Detect products, providing troubleshooting and diagnostic support for software and on-board hardware issues.
• Investigate, troubleshoot, and diagnose application and technical problems affecting construction technology products and related systems.
• Restore service through timely corrective actions and drive permanent resolutions to recurring issues.
• Provide critical support to customers and dealers, ensuring timely responses and effective resolution of technical and application problems.
• Support new product introduction (NPI) programs by completing product support deliverables that prepare dealers for new product launches.
• Contribute to continuous product improvement activities by identifying issues, gathering feedback, and supporting implementation of technical enhancements.
• Collaborate with cross-functional teams to resolve complex system issues involving software, on-board hardware, and jobsite technology.
• Document troubleshooting steps, solutions, and best practices to improve future support efficiency and knowledge sharing.
• Use MS Office applications to prepare reports, track issues, and communicate technical information clearly to internal and external stakeholders.
• Support a worldwide group of construction technology customers and dealers, adapting to diverse environments and technical configurations.

Essential Skills

• Bachelors degree in Mechanical Engineering or Electrical Engineering with at least 5 years of experience, or an associate degree or equivalent with at least 8 years of experience, or a masters degree with at least 3 years of experience.
• System troubleshooting experience with complex technical products.
• Strong technical problem-solving skills, including root cause analysis and implementation of corrective actions.
• Proficiency with MS Office and related applications for documentation, reporting, and communication.
• Experience in technical product troubleshooting, including software and on-board hardware.
• Technical knowledge of construction or agricultural equipment, with a focus on mechanical and electrical systems.
• Ability to support a worldwide customer and dealer base with clear, professional communication.
• Capability to work independently and manage multiple support cases and tasks simultaneously.

Additional Skills & Qualifications

• Experience with construction or agriculture equipment.
• Experience with construction equipment technology solutions.
• Experience with jobsite networking infrastructure.
• Experience with automotive or mobile equipment telematics.
• Background in mechanical engineering or electrical engineering applied to construction or agricultural equipment.
• Familiarity with telematics systems and connected equipment solutions.
• Comfort working in a global, cross-functional environment and supporting international stakeholders.

Work Environment

This role is based in an office environment with standard working hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. The position involves approximately 2550% domestic travel, with potential for international travel to regions such as Europe, Australia/New Zealand, or South America. You will work with advanced construction technology products, software tools, and on-board hardware systems while collaborating with colleagues across multiple locations worldwide. The culture emphasizes collaboration with skilled professionals, meaningful work that has global impact, and continuous learning and development opportunities.

Job Type & Location

This is a Contract position based out of Irving, TX.

Pay and Benefits

The pay range for this position is $40.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Irving,TX.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.