Product Sales Support Admin - Area

US Foods, Inc.; Austin (TX); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods, Inc. is seeking a customer service-focused professional in the Austin area. You will act as the central point of contact for internal sales inquiries, handling product information, scheduling, and substitutions to support Territory Managers.

The role requires a college degree or equivalent experience in distribution or food service supply chain, along with 2+ years in purchasing, merchandising, sales or customer service. Proficiency in Microsoft Word and Excel is essential.

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
• PRISM skills preferred.

Responsibilities

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers
• Develop and maintain current knowledge and resources to answer questions regarding product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge to suggest substitute products when necessary.

Skills

Microsoft Word

Microsoft Excel

Customer service

PRISM

Education

College degree

Food service supply chain experience

Tools

PRISM

Job description

Schedule

Monday - Friday 8AM - 5PM | Buda, TX

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
4. Execute sample policy to obtain samples for customers and/or Territory Managers
5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
6. Prioritize requests based on urgency and customer status.
7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
8. Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION

None

QUALIFICATIONS

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, elevate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.

Physical Requirements

NA

As applicable, this role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here .

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$24 - $37

***EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***