Product Sales Support Admin-Area

US Foods; Wixom (MI); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods, Inc. is a leading foodservice distributor seeking a detail-oriented professional to support division sales by resolving questions from TM, DSM, and major accounts.

You will interact with internal teams and vendors to communicate important information and ensure timely responses. The role demands proficiency in MS Office, strong communication, and a customer-service mindset, with up-to-date knowledge of product availability and delivery schedules.

Qualifications

• Requires a college degree or equivalent distribution/food service supply chain experience.
• Minimum 2 years in purchasing, merchandising, sales or customer service; preferably in foodservice distribution.
• Proficient in MS Office; strong written and verbal communication; highly organized.

Responsibilities

• Act as the central point of contact for internal sales inquiries related to product, availability, scheduling, and substitutions.
• Resolve customer and internal questions promptly by phone, email, or text, escalating when needed.
• Become subject matter expert in US Foods systems and tools (PRISM, SmartDock, PIM/EPS) to answer inquiries quickly.
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge of product availability, delivery schedules, broker contacts, and product information.

Skills

Microsoft Word

Microsoft Excel

Customer service

Written/oral communication

Organizational skills

Analytical skills

Education

College degree or equivalent experience

Tools

PRISM

SmartDock

PIM/EPS

Job description

Wixom MI

Cleveland OH

Full time

R283800

BASIC PURPOSE

Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

JOIN THE US FOODS TEAM!

Ready to build a career with a company that’s leading the foodservice industry?

$28/hourly. Weekly Pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
4. Execute sample policy to obtain samples for customers and/or Territory Managers.
5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
6. Prioritize requests based on urgency and customer status.
7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
8. Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION

None

QUALIFICATIONS

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, elevate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.

Physical Requirements: NA

Benefits for this role may include:

• health insurance
• pre-tax spending accounts
• retirement benefits
• paid time off
• short-term and long-term disability
• employee stock purchase plan
• life insurance

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $24 - $37

*****EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/** Age/Genetic Information EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/** **Age/Genetic Information** **/Protected Veteran/Disability Status

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

Know Your Rights (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Know_Your_Rights.pdf)

Pay Transparency policy statement is available here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Pay_Transparency_Nondiscrimination_Provision.pdf)

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)

Google Chrome

Safari

iPhone

Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android_Spanish_Instructions.pdf)

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .