Product Safety Technician I: Protect Users, Improve Quality

Johnson Health Tech North America; Town of Cottage Grove (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Employee product discounts

Wellness resources

Employee assistance program

Job summary

Johnson Health Tech North America is hiring a Product Safety Technician to support the Product Safety Team in monitoring and improving product safety. You will review reports, coordinate with the Product Safety Committee, and assist in customer escalations per policy.

Qualifications include a 2-year technical degree or equivalent experience, 5+ years in customer technical service, and proficiency with CRM, SAP, and Office 365. This is a full-time on-site role based in Wisconsin.

Qualifications

• High school diploma or GED required.
• 2-year technical degree or equivalent experience preferred.
• Minimum 5 years experience in Customer Technical Service.
• Proficiency with Office 365 products, CRM and SAP.

Responsibilities

• Create Product Safety Reports (PSR) and Questionnaires (PSQ).
• Order parts and dispatch technicians for service.
• Contact customers to gather information and coordinate remedies.
• Assist PST activities such as weekly meetings and data review; manage weekly CRM keyword searches.
• Help track product returns to ensure timely arrival of units.
• Maintain confidentiality and support other projects as needed.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

2-year technical degree or equivalent experience

Tools

CRM

SAP

Office 365

Job description

Johnson Health Tech North America is hiring a Product Safety Technician to support the Product Safety Team in monitoring and improving product safety. You will review reports, coordinate with the Product Safety Committee, and assist in customer escalations per policy.

Qualifications include a 2-year technical degree or equivalent experience, 5+ years in customer technical service, and proficiency with CRM, SAP, and Office 365. This is a full-time on-site role based in Wisconsin.