Product Safety Technician I: Customer-Focused QA

Johnson Health Tech North America Inc; Town of Cottage Grove (WI); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) retirement savings plan

Paid time off (PTO)

FSA and HSA options

Employee product discounts

Descripción de la vacante

Johnson Health Tech North America Inc. is seeking a Product Safety Technician to support the Product Safety Team with monitoring, investigation and improvement of product safety. You will review reports, provide information to the Product Safety Committee, and assist with launches and escalated customer contacts.

The role requires at least 5 years in customer technical service, proficiency with CRM and SAP, and a strong focus on confidentiality and cross‑functional teamwork.

Formación

• Minimum 5 years in Customer Technical Service or equivalent experience.
• Experience supporting product safety or service teams is a plus.
• Strong communication and documentation skills.

Responsabilidades

• Create Product Safety Reports (PSR) and Questionnaires (PSQ).
• Coordinate service activities: order parts and dispatch technicians.
• Contact customers to gather information and coordinate remedies.
• Assist PST activities and data reviews during weekly meetings.
• Monitor weekly CRM keyword searches and track product returns.

Conocimientos

Customer service

Communication

Educación

Highschool Diploma or GED

2-year technical degree or equivalent

Herramientas

CRM software

SAP

Office 365

Descripción del empleo

Johnson Health Tech North America Inc. is seeking a Product Safety Technician to support the Product Safety Team with monitoring, investigation and improvement of product safety. You will review reports, provide information to the Product Safety Committee, and assist with launches and escalated customer contacts.

The role requires at least 5 years in customer technical service, proficiency with CRM and SAP, and a strong focus on confidentiality and cross‑functional teamwork.