Product Safety Coordinator

Milwaukee Electric Tool Corporation; Brookfield (WI, IL); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values innovation and employee growth. In this role, you will be a key player in ensuring product safety and customer satisfaction. You'll engage with customers, provide support for various tools, and assist in product analysis and recalls. This dynamic environment fosters collaboration and continuous improvement, making it an exciting place to develop your career. If you have a passion for problem-solving and a technical background, this position offers the chance to make a significant impact while working with a dedicated team.

Qualifications

• 1-3 years experience in customer support or product repair, preferably with power tools.
• Strong verbal and written communication skills essential.

Responsibilities

• Communicate with customers regarding product safety and support.
• Perform inspections and conduct initial failure analysis on returned products.

Skills

Customer Support

Problem-Solving

Technical Aptitude

Organizational Skills

Education

High School Diploma or GED

Associate Degree in Engineering

Job description

Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization. That's why we invest in an individual's growth and development from day one.

All our teams touch every step of the process, which is why our engineering teams are key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility.

Under the direction of the VP -- Safety and Regulatory, the primary duty is to assist in the coordination and execution of product safety-related activities, including customer support.

Duties and Responsibilities

1. Communicate with external customers regarding product safety matters, including but not limited to reports of injury or property damage, power tool use and care, basic power tool safety, and Milwaukee Tool's portfolio of products.
2. Provide phone, email, and written support for Milwaukee products and services.
3. Ensure information pertaining to customer contacts is properly recorded in corporate systems.
4. Facilitate the return of products from customers for analysis.
5. Perform inspections and conduct initial failure analysis on returned products, then summarize and report findings as needed.
6. Submit returned products for safety or quality testing, as appropriate.
7. Coordinate product replacements, as needed.
8. Engage appropriate personnel to address safety concerns or inquiries, scheduling meetings as necessary.
9. Identify and implement tools & process updates to drive departmental improvements.
10. Participate in executing the Department's document retention program.
11. Assist in the execution of recalls.

Education and Experience Requirements

1. High school diploma or GED equivalent required; an associate degree in Engineering or a technical field preferred.
2. One to three years of experience in customer support, product repair, or failure analysis activities, preferably with power tools, hand tools, and/or consumer products.
3. Strong verbal, written, and organizational skills essential for professional communication.
4. Excellent problem-solving skills with strong technical and mechanical aptitude.
5. Attention to schedule and detail.
6. Ability to travel as necessary.

Milwaukee Tool is an equal opportunity employer.

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