Product Risk Manager, Brand and Comms

TikTok; San Jose (CA); On-site; USD 108,000 - 151,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok is seeking an experienced risk communications professional to identify risks in the product development process, provide strategic mitigations, and support launches. You will collaborate with product, legal, and public policy teams to translate complex safety and regulatory topics into clear guidance for internal and external audiences.

As a trusted advisor, you will shape risk messaging, help develop newsroom posts, Q&As, and spokesperson materials, and work with PR teams to ensure

Qualifications

• 5+ years of professional experience in tech, safety or policy environments.
• Strong track record of translating complex or technical issues into clear risk analysis.
• Experience working with product, legal, and public policy teams on risk or incident-related matters.

Responsibilities

• Serve as a strategic partner to internal teams on product risk issues, including providing strategic counsel to product teams in the development and review phase.
• Identify emerging areas of product risk and support product comms team in developing messaging to address them.
• Provide strategic counsel during product risk reviews and support rollout plans with product information.
• Support product communications teams to build and evolve TikTok’s narrative on product safety through messaging documents, newsroom posts, statements, Q&As, and spokesperson materials.
• Work with PR teams to support them with clear, consistent resources to address questions about TikTok’s product development and approach to product safety.

Skills

Risk analysis

Cross-functional collaboration

Strategic advisory

Communication

Education

Bachelor's degree in a relevant field

Tools

MS Office / Google Docs

Job description

About the Team

TikTok’s Product and Risk Communications team helps shape public understanding of how we keep our platform secure and our community protected. This team is responsible for managing our risk review process, ensuring we are working as part of the product development cycle to protect and enhance the safety of our platform. We also lead proactive communications around product integrity, safety innovations, regulatory readiness, and risk response.

About the Role

We’re looking for an experienced professional to help identify risks in the product development process, give strategic advice on mitigations and support product launches. In this role, you’ll support our product risk review process that help protect our platform, mitigate emerging risks, and build trust in the safety and integrity of our products.

You’ll work cross-functionally across product, legal, and public policy to identify, mitigate and manage risks in the product development phase. You should be a clear communicator, confident advisor in a multitude of situations, and able to translate complex safety, regulatory, or risk-related topics into clear and accessible feedback.

Responsibilities

• Serve as a strategic partner to internal teams on product risk issues, including providing strategic counsel to product teams in the development and review phase.
• Identify emerging areas of product risk and support product comms team in developing messaging to address them.
• Provide strategic counsel during product risk reviews and support rollout plans with product information.
• Support product communications teams to build and evolve TikTok’s narrative on product safety through messaging documents, newsroom posts, statements, Q&As, and spokesperson materials.
• Work with PR teams to support them with clear, consistent resources to address questions about TikTok’s product development and approach to product safety.

Qualifications

Minimum Qualification(s):

• 5+ years of professional experience in tech, safety or policy environments
• Strong track record of translating complex or technical issues into clear risk analysis
• Experience working with product, legal, and public policy teams on risk or incident-related matters.
• Strong analytical judgment, with the ability to assess reputational risk, provide feedback and advise accordingly

Preferred Qualification(s):

• Thrives in dynamic, fast-changing environments with a proactive, solutions-oriented mindset.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.