Product Quality Analyst

Harley-Davidson, Inc.; Springettsbury Township (York County); On-site; USD 70,000 - 90,000; Full time

Job summary

Harley-Davidson Motor Company in York, PA, seeks a Product Quality Analyst to conduct comprehensive quality audits and diagnostic evaluations of current and future motorcycle models. You will serve as a technical resource and escalation point, collaborating with Engineering, Manufacturing, and Supplier Quality to drive corrective actions and improve customer satisfaction.

Qualifications include 8+ years in motorcycle diagnostics and strong report-writing skills.

Qualifications

• 8+ years of motorcycle maintenance, repair, diagnostics, quality evaluation, or related experience.
• Experience with mechanical, electrical, and software diagnostics and root cause analysis.
• Proficient in using diagnostic tools and equipment for service and troubleshooting.
• Strong reporting and data management skills; able to document findings clearly.

Responsibilities

• Conduct dynamic vehicle evaluations on controlled tracks and public roads.
• Perform detailed inspections to verify quality, specs, and customer expectations.
• Execute advanced diagnostic evaluations on mechanical, electrical, and software systems.
• Serve as primary technical escalation for complex product issues.
• Develop and present audit findings and quality reports to stakeholders.
• Collaborate with cross-functional teams to implement corrective actions.

Skills

Quality audits

Diagnostics

Root cause analysis

Communication

Documentation

Mentoring

Leadership

Education

High School Diploma

Post-secondary program in motorcycle diagnostics and repair

Tools

Microsoft Office Suite

Diagnostic equipment

Job description

Auto req ID:63071

Title:Product Quality Analyst

Job Function:Manufacturing

Location:YORK

Company:Harley-Davidson Motor Company

Full or Part-Time:Full Time

Shift:SHIFT2

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

The Harley-Davidson Motor Company Vehicle Operations facility in York is our final assembly plant. Employees at York also perform a variety of manufacturing operations, including fabrication, welding, polishing and painting and produce a wide range of current and replacement parts for all models. Join our team as a Product Quality Analyst.

Job Summary

Perform comprehensive quality audits, technical evaluations, and diagnostic assessments of current and future motorcycle models while serving as a key technical resource and escalation point for internal teams. Leverage extensive motorcycle service, diagnostic, and quality expertise to evaluate vehicle performance, functionality, reliability, cosmetic appearance, and overall customer experience. Collaborate cross-functionally with Engineering, Manufacturing, Product Development, Supplier Quality, Dealer Technical Support, and Leadership teams to identify quality concerns, resolve complex technical issues, drive corrective actions, and improve product quality, customer satisfaction, and operational performance. Act as the voice of the customer by providing technical feedback, mentoring team members, and ensuring effective communication of quality and service-related information.

Job Responsibilities

• Conduct dynamic vehicle evaluations on controlled test tracks and public roadways under varying speeds and operating conditions to assess motorcycle performance, ride quality, handling characteristics, functionality, and customer experience.
• Perform detailed visual, cosmetic, mechanical, electrical, and operational inspections of motorcycles to verify compliance with quality standards, engineering specifications, and customer expectations.
• Execute advanced diagnostic evaluations on mechanical, electrical, and software-related systems, utilizing available tools, resources, and technical expertise to identify root causes and recommend corrective actions.
• Serve as a primary technical escalation point for complex product, diagnostic, and service-related issues reported by internal stakeholders.
• Develop, document, and present audit findings, diagnostic results, and quality assessment reports to stakeholders including engineering teams, manufacturing personnel, supplier representatives, technicians, union employees, and leadership.
• Collaborate with Manufacturing, Engineering, Product Development, Supplier Quality, and Technical Service teams to communicate findings, recommend improvements, and implement corrective actions that enhance product quality, reliability, serviceability, and customer satisfaction.
• Participate in future model build events, prototype evaluations, and launch activities, providing feedback as the voice of the customer and identifying opportunities for product improvement.
• Research, create, update, and maintain technical documentation, diagnostic procedures, and knowledge databases to support effective troubleshooting and knowledge sharing.
• Identify opportunities to improve key performance indicators (KPIs) for internal and external stakeholders through trend analysis, problem resolution, and continuous improvement initiatives.
• Demonstrate expert-level proficiency in motorcycle systems, diagnostic methodologies, and quality evaluation processes while supporting continuous improvement and problem-solving initiatives.
• Perform a variety of complex assignments requiring independent judgment, technical expertise, and collaboration across multiple functions.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

• Completion of a post-secondary program from an accredited institute specializing in motorcycle diagnostics and repair preferred.
• Must hold a valid motorcycle operator's license.
• Technical Service Training preferred.

Experience Requirements

• Typically requires 8+ years of motorcycle maintenance, repair, diagnostics, quality evaluation, or related industry experience.
• Demonstrated expertise in mechanical, electrical, and software diagnostics, including complex problem-solving and root cause analysis.
• Experience performing component measurements, vehicle inspections, and diagnostic testing utilizing industry-standard tools and equipment.
• Proficient in the use of hand tools and diagnostic equipment for motorcycle service, troubleshooting, and repair.
• Ability to safely operate and evaluate all types of 2- and 3-wheeled motorcycles in a variety of operating conditions, including negotiating curves at speeds up to 65 miles per hour.
• Strong verbal and written communication skills with the ability to effectively communicate technical information to a wide range of audiences.
• Ability to develop technical reports, document findings, and clearly communicate conditions, causes, and corrective actions within data management systems.
• Strong computer proficiency, including Microsoft Office Suite and technical information systems.
• Ability to manage multiple priorities, work independently with minimal supervision, and effectively collaborate in team-based and remote environments.
• Experience coaching, training, and mentoring technicians or team members.
• Ability to travel up to 10% to support future model build events, dealer support activities, and field investigations.
• Overtime as needed to support production, product launches, and business objectives.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more.We welcome everybody to join our family and be united no matter who you are or where you come from.Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Pay Range:$69,900 - $90,000

Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer

Relocation: This position is eligible for domestic relocation assistance (within posted country)