Product QA Specialist

Continu; Northern (KY); Remote; USD 55,000 - 83,000; Full time

Job summary

Continu is seeking a contract QA professional who sits between Engineering and Customer Success, ensuring every release is genuinely customer-ready. You will craft test plans from real customer workflows, execute thorough testing, and document bugs with precise steps for rapid reproduction and fixes.

The role emphasizes customer fluency—understanding how real users configure and run the product, and applying this to rigorous pre-release checks.

Qualifications

• Experience in QA, software testing in a SaaS context is preferred.
• Ability to test from a customer perspective and identify edge cases.
• Excellent written bug reporting and documentation skills.
• Strong reading of specs and requirement gaps to surface issues.
• Detail-oriented with patience to test multiple paths and flows.

Responsibilities

• Review completed development work against defined acceptance criteria within one business day.
• Build test plans translating real customer use cases into concrete scenarios.
• Run functional, regression and edge-case testing before releases.
• Test AI features for accuracy, relevance and tone.
• Identify, document, reproduce, and report bugs with clear steps and severity.
• Verify fixes with Engineering and ensure issues are resolved.
• Flag areas where new functionality could disrupt existing workflows.
• Maintain QA checklists and documentation as the product evolves.
• Collaborate with Customer Success to map key customer configurations.
• Provide a clear read on release readiness and indicate non-readiness when needed.

Skills

QA testing

Customer empathy

Attention to detail

Documentation

Communication

Tools

Jira

Job description

About the Role

Sit between Engineering and Customer Success. Every release passes through you first, and you lead testing through the lens of the customer.

Continu is the enterprise learning platform enterprises use to train their customers, partners, and internal teams from one place. That means multiple audiences, admin and learner experiences, Eddy (our conversational AI learning agent), and deep integrations that all have to work together.

We build fast and ship often, usually multiple times a week. This is a contract quality assurance role focused on one thing: making sure that work is genuinely ready before it reaches customers. You'll review completed work against specific acceptance criteria, test it thoroughly, and hold the line on release quality.

What sets this role apart is customer fluency. Passing a checklist isn't enough. You need to understand how real customers actually use the product, and build your testing around their specific workflows, configurations, and edge cases. You'll take that understanding and turn it into structured test plans, then apply them rigorously against new functionality before it ships.

You'll also be the clearest voice in the room when something's wrong. Bugs you find need to be documented so precisely that Engineering can reproduce and fix them without a follow-up conversation.

What You'll Do

• Review completed development work against defined acceptance criteria as it lands, typically turning a ticket around within one business day

• Build test plans that translate real customer use cases and account configurations into concrete test scenarios

• Run functional, regression and edge-case testing ahead of each release, applying known customer workflows to catch issues generic testing would miss

• Test Eddy and other AI features for accuracy, relevance and tone, where the output can change from run to run

• Identify, document, and report bugs with clear, reproducible steps, expected vs. actual behavior, and severity

• Verify fixes with Engineering and confirm issues are fully resolved before sign-off

• Flag areas where new functionality risks breaking existing customer workflows

• Maintain and evolve test checklists and QA documentation as the product changes

• Partner with Customer Success to keep a current picture of key customer configurations and workflows

• Give Engineering and Product a clear, honest read on release readiness, including when something isn't ready

• Prioritize and triage issues by customer impact and severity

What We're Looking For

• Experience in QA, software testing, or a similar quality-focused role, ideally in SaaS

• A track record of thinking like the customer, testing how features get used, not just whether they technically work

• Comfortable manually testing web applications thoroughly and methodically; scripting or automated-testing experience is a plus, not a requirement

• Excellent written communication. You can write a bug report an engineer can act on without asking a clarifying question

• Skilled at reading specs and requirements and spotting the gaps, edge cases, or untested paths nobody thought to write down

• Naturally detail-oriented, with the patience to test the same flow several ways before calling it done

• Comfortable using bug and issue tracking tools such as Jira, or similar

• Able to work independently and manage your own testing timeline against release deadlines

• Comfortable with a fast pace, where priorities shift and work arrives continuously rather than in tidy sprints

• Background in EdTech, HR Tech, LMS, or adjacent enterprise SaaS is a plus

• Experience testing AI or LLM-powered features is a plus

What Success Looks Like

• Zero P1 bugs reach customers, and releases ship free of regressions and known customer-impacting issues

• Test coverage reflects how customers actually use the product, not just the happy path

• Engineering gets bug reports clear and complete enough to act on immediately

• Every ticket gets a QA pass within one business day of being marked ready, so testing never becomes the bottleneck

• Known, high-value customer workflows are proactively tested before every release, not just after something breaks

• QA documentation and process get sharper over time, making the next release easier to test than the last

Engagement Details

• Type: Contract

• Location: Remote, with at least 4 hours of daily overlap with US Eastern time

• Hours: 30 to 40 per week, ongoing

• Reports to: VP Engineering, working closely with Product and Customer Success

• Rate: Hourly, based on experience

• Process: Intro call, then a short paid test on a real Continu build