Product-Process Trainer

01405 Property Insight, LLC.; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Property Insight in Maitland, FL seeks a Product-Process Trainer to design and deliver training for its systems and products. You will assess learner needs, choose instructional strategies, and develop materials for in-person, web-based, and job-aids, staying current with industry trends.

You will coordinate with clients, sales and relationships teams, manage training projects, handle support desk interactions, and ensure effective communication and issue resolution.

Qualifications

• Bachelor’s degree or equivalent in adult education or related field.
• Thorough knowledge of Property Insight systems and Fidelity procedures.
• Effective presentation and interpersonal skills.
• Experience with TitlePoint or similar electronic plant applications.
• Strong verbal and written communication abilities.

Responsibilities

• Conduct training needs assessments to understand learners and job tasks.
• Design and develop instructional materials for in-person and virtual classes.
• Review system documentation to stay current on releases and changes.
• Manage training projects, including client communication, scheduling, and travel planning.
• Respond to client emails and support desk inquiries and resolve issues.

Skills

Training needs analysis

Instructional design

Presentation skills

Verbal and written communication

Stakeholder collaboration

Customer support

Education

Bachelor's degree

Tools

TitlePoint

Job description

POSITION OVERVIEW

Property Insight, a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF), is seeking a Product-Process Trainer to join its Maitland, FL office.

LOCATION

This position is onsite in Maitland, FL.

DUTIES & RESPONSIBILITIES

• Conduct training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.
• Determine appropriate instructional strategy based on results of needs assessment.
• Design, modify, or develop instructional materials for multiple training modalities including traditional instructor‑led classes, web‑based/virtual classes, and job‑aids.
• For systems/products trained, review system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes; enhance system knowledge through hands‑on practice.
• Stay current on relevant trends within the Title services industries.
• Perform other related duties as assigned.
• Responsible for handling incoming phone calls to the Support desk.
• Respond to client emails coming into Support shared mailbox.
• Manage and complete all aspects of training projects, including communication with clients, working with Sales and client relationship teams to understand client’s business needs, adapting training context and content accordingly, scheduling and travel planning, status and expense reporting, follow‑up and issue resolution.

MINIMUM REQUIREMENTS

• Bachelor’s degree or equivalent combination of education and experience in Title or adult education or the equivalent combination of education, training, and work experience.
• Thorough, detailed knowledge of Property Insight systems and products trained as well as Fidelity procedures.
• Effective presentation and interpersonal skills.
• Understanding of, and ability to demonstrate products.
• Strong verbal and written communication skills; clear, tactful, and constructive.
• Experience with the TitlePoint or other electronic plant applications.
• Searching/examining experience.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully consider multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non‑exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.