Product-Process Trainer

FNF Group; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision/life)

Disability insurance

401(k) matching

Employee stock purchase plan

Job summary

Property Insight, a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF), seeks a Product-Process Trainer to join its Maitland, FL office.

The role centers on training across Title and settlement processes, leveraging various modalities from in-person to virtual sessions, and collaborating with sales and client-relations teams. The ideal candidate brings a bachelor’s degree or equivalent, plus strong communication and presentation skills, and familiarity with TitlePoint or similar tools.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, and work experience.
• Strong verbal and written communication skills.
• Effective presentation and interpersonal skills.
• Experience with TitlePoint or similar electronic plant applications.

Responsibilities

• Conducts training needs assessments to understand learner characteristics and processes.
• Designs and develops instructional materials for instructor-led, web-based, and job-aids.
• Stay current on systems changes by reviewing product documentation and release notes.
• Manage and complete training projects including client communication, scheduling, travel, and reporting.

Skills

Effective presentation

Interpersonal skills

Verbal communication

Written communication

Education

Bachelor’s degree or equivalent

Tools

TitlePoint/other electronic plant applications

Job description

## Product-Process TrainerApplylocations: Maitland, FLtime type: Full timeposted on: Posted 4 Days Agojob requisition id: 26-37**FNF** is the leading provider of title insurance and settlement services to the real estate and mortgage industries. **FNF**'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. **FNF** believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.**POSITION OVERVIEW**Property Insight a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF) is seeking a Product-Process Trainer to join its Maitland, FL office. FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.**LOCATION**This position is onsite in Maitland, FL.**DUTIES & RESPONSIBILITIES*** Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.* Determines appropriate instructional strategy based on results of needs assessment.* Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids.* For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice.* Stays current on relevant trends within the Title services industries* Performs other related duties as assigned.* Responsible for handling incoming phone calls to the Support desk* Respond to client emails coming into Support shared mailbox* Manages and completes all aspects of training projects including:* Communication with clients* Works with Sales and client relationship teams to understand client’s business needs, adapts training context and content accordingly* Scheduling and travel planning* Status and expense reporting* Follow-up and issue resolution**MINIMUM REQUIREMENTS*** Bachelor’s degree or equivalent combination of education and experience in Title or adult education or the equivalent combination of education, training, and work experience.* Thorough, detailed knowledge of Property Insight systems and products trained as well as Fidelity procedures* Effective presentation and interpersonal skills* Understanding of, and ability to demonstrate products* Strong verbal and written communication skills; clear, tactful, and constructive* Experience with the TitlePoint or other electronic plant applications* Searching/examining experience**COMPENSATION & BENEFITS**FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.**EQUAL OPPORTUNITY POLICY**FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.