Product Pre-Sales Engineer, AI

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

AI-focused environment

Strategic accounts

Analytics access

Professional growth

Cross-functional collaboration

Job summary

Ladders is seeking a Product Pre-Sales Engineer, AI to join a leader in the Enterprise Technology space. This remote US-based role partners with sales and technical teams to shape AI-driven customer engagement solutions for prospective enterprise clients.

You will lead discovery, tailor demonstrations, and translate complex environments into compelling narratives that support competitive selling. Collaboration across engineering, product, and design is essential in a high-growth market.

Qualifications

• Bachelor's degree in a related technology field or equivalent experience.
• MBA preferred for strategic roles.

Responsibilities

• Prepare and deliver demonstrations of AI-driven customer service solutions across CCaaS.
• Evaluate and document prospect infrastructure for CCaaS and automation.
• Lead discovery calls to identify opportunities for the company's solutions.
• Collaborate with Sales, engineering, product, and design teams.
• Use business acumen to address customer concerns and solve complex problems.
• Craft compelling narratives to showcase customer-centric service visions.
• Respond to RFIs and RFPs.

Skills

Solutions engineering exp

Technical communication

Customer engagement

Education

Bachelor's degree in tech field

MBA preferred

Job description

For our client, we are seeking a Product Pre-Sales Engineer, AI to join the team of a leader in the Enterprise Technology space.

This role will partner closely with sales and technical teams to shape AI-driven customer engagement solutions for prospective enterprise clients. You will lead discovery, tailor demonstrations, and translate complex technical environments into compelling solution narratives that support competitive selling. The position also requires strong collaboration across engineering, product, and design to help advance opportunities and address customer needs in a high-growth market.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 - $145,000 annually

Responsibilities

• Prepare and deliver demonstrations of customer service automation solutions across CCaaS
• Evaluate and document prospect infrastructure for CCaaS and automation
• Lead discovery calls to identify opportunities for the company's solutions
• Collaborate closely with Sales, engineering, product, and design teams
• Utilize business acumen to address customer concerns and solve complex problems
• Craft compelling narratives to showcase customer-centric service visions
• Respond creatively to RFIs and RFPs

Qualifications

• Bachelor's degree in a related technology field; MBA preferred
• 7+ years of hands-on technical experience in solutions engineering or solution/sales architecture
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience
• Strong analytical mindset with excellent communication and problem-solving skills

Benefits

• Opportunity to work in a data-driven, AI-focused environment
• Engagement with high-growth strategic accounts
• Access to innovative digital and analytics solutions
• Professional growth within a forward-thinking team
• Collaboration with cross-functional teams including sales and engineering

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.