Product Portfolio Operations Manager - Operating Model Enablement

JPMorgan Chase; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase in Wilmington, Delaware seeks a Product Portfolio Operations Manager within the Chief Technology Office to coordinate across product lines and improve portfolio governance and execution. The role focuses on translating strategic priorities into coordinated actions and driving efficiency through cross-functional collaboration.

You will apply systems thinking and data-driven insights to guide portfolio decisions, support change initiatives, and partner with senior leaders to align

Qualifications

• 5+ years of experience in program management or performance optimization.
• Experience delivering operational effectiveness initiatives.
• Able to work within the product development lifecycle and agile methodologies.
• Strong planning and organizational skills across complex programs with multiple stakeholders.
• Demonstrated systems thinking and problem-solving for intersecting business and tech challenges.
• Experience using data analytics and visualization to support decision-making.
• Strong communication and influencing skills to align senior leaders without direct authority.

Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Operates as an internal consulting partner, influencing and enabling product line and portfolio leaders while portfolio ownership and accountability remain with those leaders
• Supports portfolio management and governance processes, including strategic intent, prioritization, and quarterly product line reviews
• Partners with senior technology leaders and cross-functional stakeholders to translate strategic priorities into coordinated actions and drive alignment without direct authority
• Applies systems thinking, data analysis, and visualization to synthesize complex information and provide actionable insights that support portfolio decision-making
• Supports change management efforts by helping stakeholders navigate evolving operating models, priorities, and ways of working

Skills

Program management

Performance optimization

Agile methodologies

Strategic thinking

Data analytics

Data visualization

Cross-functional collaboration

Communication skills

Stakeholder management

Technical acumen

Job description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Operating Model Enablement within the Chief Technology Office, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Operates as an internal consulting partner, influencing and enabling product line and portfolio leaders while portfolio ownership and accountability remain with those leaders
• Supports portfolio management and governance processes, including strategic intent, prioritization, and quarterly product line reviews
• Partners with senior technology leaders and cross-functional stakeholders to translate strategic priorities into coordinated actions and drive alignment without direct authority
• Applies systems thinking, data analysis, and visualization to synthesize complex information and provide actionable insights that support portfolio decision-making
• Supports change management efforts by helping stakeholders navigate evolving operating models, priorities, and ways of working

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strong planning and organizational skills with experience managing complex programs or projects across multiple stakeholders
• Demonstrated systems thinking and problem-solving skills with the ability to evaluate complex, interconnected business and technology challenges
• Experience using data analytics and visualization to develop insights and support strategic decision-making
• Strong communication and influencing skills with the ability to engage senior leaders and drive alignment without direct authority
• Technical acumen and the ability to understand and communicate within complex global technology environments

Preferred qualifications, capabilities, and skills

• Understanding of financial fundamentals, including financial and resource considerations within portfolio or product environments
• Experience supporting portfolio management, governance, operating model, or organizational change initiatives
• Experience applying change management practices in complex organizations