Product Performance Technician

Western States Equipment; Meridian (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Western States Equipment seeks a Heavy Equipment Technician to diagnose, repair, and maintain heavy machinery in Meridian, Idaho. You’ll work under supervision and progressively take on independent tasks, focusing on safety and quality workmanship.

You will use ET, STW, SIS Web, and Parts Integration, documenting service reports and warranties while partnering with teams to meet client needs.

Qualifications

• High school diploma or GED required, associate degree preferred.
• 1 year heavy equipment maintenance experience required; Caterpillar experience preferred.
• 1 year Field Service experience preferred; strong diagnostic skills.
• Minimum of five years’ experience in heavy equipment diagnosis and repair.
• Valid CDL with clean driving record and DOT compliance.
• Proficiency in English (speaking, reading, comprehension, writing).

Responsibilities

• Promote safety and ensure a safe work environment for employees, vendors, and clients.
• Develop basic troubleshooting skills under supervision and compare data to specifications.
• Perform engine and powertrain preventive maintenance and related repairs.
• Repair and service electrical, hydraulic, HVAC, and cab systems.
• Identify undercarriage components and perform track measurements.
• Install, repair, and activate telematics systems on equipment.
• Produce complete service reports and adhere to warranty documentation.
• Travel up to 80% as required and maintain productivity.

Skills

Exceptional customer service

Advanced communication skills

Problem solving under pressure

Autonomous work style

Willingness to travel up to 80%

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

ET

STW

Parts Integration

SIS Web

Job description

Success at Western States

Western State’s culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

Essential Functions

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
• Maintains clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Diagnosis, Troubleshooting, and Repair

• Develops basic troubleshooting skills on various engine and equipment systems under the supervision of a Journeyman or Master Level Technician.
• Assists with skill level appropriate testing while comparing data to specifications to determine if the system is working as designed.
• Assists with repairs and diagnosing machine failures according to WSECO’s time requirement guidelines.
• Performs experience level appropriate tasks independently, including inspections and minor troubleshooting, when scheduled for required preventative maintenance service.

Engines and Powertrain

• Independently completes engine preventative maintenance and inspects/repairs external engine components.
• Performs preventative maintenance duties on powertrain including proper additive use and oil sampling.
• Basic troubleshooting and repair include identifying leaks, replacing seals/hub bearings and races, adjusting clutch brakes, removing/inspecting axles and identifying u-joint and yoke series.
• Basic understanding and assisted replacement of various brake systems.

Electrical, Hydraulics, HVAC, and Cab

• Understands basic electrical components with the ability to test, repair, and replace circuits. Includes Deutsch and Ampseal Connectors, 6/12/24 battery voltage systems, and ability to repair/replace various harness types.
• Independently performs basic hydraulic systems maintenance, including fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows.
• Troubleshoots and services HVAC systems, including evacuating, recharging, and replacing components when required.
• Basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces.

Undercarriage

• Under supervision of Journeyman or Master level technician performs general tasks in troubleshooting and repair of various frame and suspension systems, including tracks, track pads, drive sprockets, and idlers.
• Identifies undercarriage components and performs track sag measurements.

Telematics Installations and Repairs

• Install, repair, and activate telematics systems on equipment to enhance tracking and performance metrics.

Continued Development

• Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).
• Utilizes service manuals (STW, SIS, and parts books) to address technical issues and perform all required tasks within technician level abilities, in accordance with printed procedures.
• Develops familiarity with parts reusability guidelines.
• Writes and reads complete, factual service reports for files and warranty purposes using STW for timely work order closing.
• Develops skill sets to address all inquiries in a prompt and friendly manner to meet or exceed internal/external client expectations.
• Performs other duties as assigned while developing a mindset for technician productivity.

Skills, Knowledge, And Abilities

• Exceptional customer service and advanced communication skills.
• Proficiency in Microsoft Office and similar systems.
• Ability to work autonomously under pressure with excellent problem-solving skills.
• Specialized knowledge in electrical, hydraulic, A/C, powertrain, and telematics systems.
• Strong capability in comprehending and applying technical documentation.
• Proficiency with software programs (ET, STW, Parts Integration, SIS Web).
• Effective relationship-building and maintenance skills.
• Willingness to travel extensively (up to 80%) and work overtime as necessary.

Education And Experience

• High school diploma or GED required, Associate degree from an accredited vocational school preferred.
• Minimum of one year of heavy equipment maintenance experience required; Caterpillar experience preferred.
• Minimum of one year of Field Service experience preferred.
• Minimum of five years’ experience in heavy equipment diagnosis and repair.
• Valid CDL with a clean driving record and DOT compliance.
• Proficiency in English (speaking, reading, comprehension, writing).

Physical Characteristics

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascend/descend a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.