Product Performance Engineer

Brain Corp; San Diego (CA); On-site; USD 52,000 - 69,000; Full time

Job summary

Brain Corp is seeking a Pilot Operations support specialist in San Diego to help plan, track, and execute robotic go-to-market programs. You will bridge Engineering and Operations, manage tasks, and drive cross-functional initiatives for scale.

You will coordinate schedules, capture clear notes, and maintain up-to-date documentation to ensure alignment between technical development and field execution. Excellent communication across stakeholders is essential.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 1–2 years in project coordination, operations, or technical support.
• Interest in bridging engineering with day-to-day business operations.
• Exposure to software/hardware tech is a plus.
• Strong verbal and written communication across stakeholders.

Responsibilities

• Track project schedules, milestones and deliverables to ensure smooth handoffs.
• Serve as a daily bridge between Engineering and Operations/Sales teams.
• Identify potential roadblocks in deployments or rollouts and flag to managers.
• Align engineering tasks with operational needs and vice versa.
• Schedule cross-functional syncs and track action items to completion.
• Translate engineering updates into clear status reports for leadership.
• Create lightweight guides and training materials for new features.
• Document current processes and identify opportunities for automation.
• Lead technical tasks from start to finish.

Skills

Project coordination

Cross-functional coordination

Documentation

Excellent communication

Education

Bachelor's degree in CS, Business, or related

Job description

Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.

Named a top workplace by the San Diego Union Tribune and USA today in 2025, we make life-changing impacts through innovation, helping workers globally unlock their abilities in orchestration with intelligent machines.

Position Overview

As a key support member of the Pilot Operations team, you will help plan, track, and execute our robotic go-to-market programs. Focusing on day-to-day project technical tasks, you will act as the essential bridge connecting our technical development (Engineering) with field execution (Operations). You will take ownership of foundational project tasks and assist senior team members in delivering cross-functional initiatives that improve our scale and efficiency. By organizing team communications and maintaining clear, up-to-date documentation, you will help ensure that both technical and operational leaders share a reliable, unified view of product performance and readiness to scale.

Essential Job Functions

• Project Support: Assist in tracking project schedules, milestones, and deliverables to ensure smooth handoffs between the Engineering and Operations teams.
• Cross-Functional Coordination: Act as a daily communication bridge between technical (Engineering) and non-technical (Operations/Sales) teams, ensuring everyone is on the same page and tasks keep moving forward.
• Issue & Risk Tracking: Help spot potential roadblocks in technical deployments or operational rollouts, and flag them to senior managers to discuss solutions.
• Requirements Alignment: Support the alignment of project tasks by ensuring Engineering understands operational needs, and Operations understands technical constraints.
• Meeting Management: Schedule cross-functional syncs, take clear notes, and diligently track action items to completion.
• Status Reporting & Translation: Help translate complex engineering updates into simple, clear status reports for Operations leadership.
• Enablement & Training: Assist in creating lightweight "how-to" guides, training materials, and cheat sheets to help the Operations team adopt new engineering features and workflows.
• Workflow Documentation: Support leadership by documenting current operational processes and helping identify where engineering automation can reduce manual admin work as the company scales.
• Task Ownership: Take the lead on technical tasks, seeing them through from start to finish.

Education and/or Work Experience Requirements

• Bachelor’s degree in Computer Science, Business, or a related field (or equivalent practical experience).
• 1–2 years of professional experience in a project coordination, operations, or technical support role (relevant internship experience is welcome).
• A strong interest in technology and a desire to bridge the gap between engineering development and day-to-day business operations.
• Prior exposure to a software, hardware, or fast-paced tech environment is a plus.
• Excellent verbal and written communication skills in a multiple internal and external stakeholder environment

Physical Demands

The physical demands described here are representative of those that must be met by a Brain staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; talk and hear at normal room levels; using hands to grasp, and feel; repetitive motion; close visual acuity to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; use of measurement devices; and/or assembly or fabrication parts at distances close to the eyes; lift, push, carry, or pull up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those a Brain staff member encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Staff are exposed to the typical office environment with computers, printers and telephones.

Employees are exposed to the typical office environment with computers, printers and telephones but also expected to travel to customer locations which include retail stores and warehouses. The installation, setup and testing of our product occur during business off-hours. Therefore, when traveling to customer sites the employee can expect to be working four- or five-hour shifts either late in the evening (9 p.m. to 2 a.m.) or early in the morning (3 to 8 a.m.). Domestic travel up to 20% throughout North America is required.

Salary Range

The anticipated hourly rate for candidates who will work in San Diego, California is $38.75/hr to $49.75/hr. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Brain Corp is a multi-state employer and this salary range may not reflect positions that work in other states.