Product & Partnership Operations Specialist

MDT; Great Falls, Northern (MT, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

BCBS health benefits

Dental benefits

Disability and life insurance

401K after one year

Job summary

Member Driven Technologies in Great Falls, MT is seeking an Operations Specialist to support Product Management and Strategic Partnerships. You will organize product and partner information, respond to inquiries, and ensure documentation and pricing references are accurate and accessible.

The role emphasizes operational excellence, enabling teams by removing friction and administrative burden, with a 75/25 split between product/training and partnerships support.

Qualifications

• High school graduate or equivalent.
• Two years of college training in business, or equivalent experience.
• B.S. in business or related field preferred.
• 2-5 years of experience in operations, product support, or related roles.
• Strong organizational and communication skills.

Responsibilities

• Serve as primary contact for internal product inquiries and route questions.
• Maintain centralized product inventory: status, ownership, lifecycle, pricing, partner details.
• Update internal product documentation, FAQs, and integration notes.
• Distribute vendor and product materials: release notes, roadmaps, security docs.
• Prepare and share internal product updates and enablement materials.
• Support product launches with documentation and readiness materials.
• Coordinate partner materials and track contract timelines and revenue.

Skills

Organizational skills

Written & verbal communication

Cross-team collaboration

Time management

Education

High school diploma

Two years college in business

B.S. in business (preferred)

Tools

Microsoft 365

SharePoint

Job description

Position Location

Great Falls, MT This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.

Position Purpose

The Product & Partnership Operations Specialist plays a key operational role in supporting MDT's Product Management and Strategic Partnerships functions. This position is responsible for organizing and maintaining product and partner information, responding to internal product inquiries, supporting internal enablement, and ensuring documentation, pricing references, and materials are accurate and accessible.This role focuses on operational excellence, clarity, and consistency-enabling Product Managers, Partnerships, Training, and other MDT teams to work more effectively and confidently. The role does not own product strategy or vendor relationships but instead supports those functions by removing friction and administrative burden.

Duties & Responsibilities

• Serve as a primary point of contact for internal product-related inquiries, resolving questions using documentation or routing appropriately.
• Maintain a centralized product inventory, including product status, ownership, lifecycle stage, pricing references, and partner details.
• Maintain and update internal product documentation, including product overviews, capabilities, limitations, FAQs, and integration notes.
• Collect, organize, and distribute vendor and product materials such as release notes, updates, roadmaps, and security documentation.
• Maintain internal pricing reference documentation in coordination with Product and Partnerships teams.
• Prepare and distribute internal product updates and enablement materials to Sales, Client Success, and other MDT Teams.
• Support product launches by ensuring documentation and internal readiness materials are complete and accessible.
• Maintain templates, playbooks, and standardized documentation used by Product and Training teams.
• Tabulates and analyses client feedback.
• Maintain internal documentation and profiles for Premier Partners, Emerging Solutions, and other key partners.
• Track partner metadata, including contract timelines, renewal dates, revenue, product categories, adoption, and engagement status.
• Collect and organize information to support partner scorecards and internal partner reviews.
• Coordinate partner material updates and ensure internal teams have current and accurate information.
• Provide operational support to the Strategic Partnerships Manager related to partner onboarding and internal communication.
• Assist Strategic Partnerships Manager in event and promotion related partnership coordination including but not limited to session facilitation, conducting follow-up, obtaining presentation materials, etc.
• Work should be balanced at 75% of the time supporting product/training and 25% of the time supporting partnerships
• Ensure consistent communication of product and partner information across departments.
• Coordinate with Training to ensure training materials align with current product documentation.
• Support Product Managers by organizing materials for product reviews, portfolio discussions, and internal meetings.
• Help reduce ad hoc requests by maintaining organized, easy-to-access information repositories.
• Keeps work area clean, secure, and well maintained.
• Completes special projects as assigned

Education & Experience Requirements

• High school graduate or equivalent.
• Two years of college training in business, or an equivalent amount of experience in operations and practices.
• B.S. in business related field or equivalent amount of experience. (Preferred)
• 2-5 years of experience in operations, product support, business operations, project coordination, or a related role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work across teams.
• Proficiency with common collaboration and documentation tools (e.g., Microsoft 365, SharePoint).
• Experience in fintech, credit unions, financial services, SaaS, or technology-focused organizations. (Preferred)
• Experience supporting product, partnerships, or enablement teams. (Preferred)
• Familiarity with basic product or vendor lifecycle concepts. (Preferred)

Required Knowledge

• Knowledge of financial industry.
• Extensive knowledge of the Symitar core system.
• Knowledge of software applications.
• Understanding of related programming languages and procedures.

Working Conditions

• No hazardous or significantly unpleasant conditions (such as in a typical office).
• Additional hours, including Saturday/Sunday support, as required.
• Minimal Travel expected
• Long duration of computer workstation usage.

The compensation is based on experience and offers a base salary plus bonus opportunities. We offer BCBS benefits, dental, disability and life insurance at 90 days and 401K after one year.

Member Driven Technologies is an equal opportunity employer. We hire individuals on the basis of ability, experience, education, intelligence, and character. Member Driven Technologies does not discriminate against any employee or applicant because of race, color, sex, religion, age, marital status, national origin, height, weight, handicap, citizenship status, or otherwise to the full extent of all applicable laws. Our equal employment opportunity policy applies to all our employment practices, including hiring, training, advancement, discipline, and compensation.