Product Owner – ServiceNow
A Product Owner at National Indemnity Company is responsible for identifying, organizing, prioritizing, and assessing work for an IT delivery team. The role focuses on defining what should be built for the business, facilitating communication between stakeholders and delivery staff, and ensuring that releases meet user needs.
Location & Schedule
Omaha, Nebraska – hybrid schedule (50% in the office). Sponsorship is not available.
Responsibilities
- Collaborate with key stakeholders to define product goals and create an execution plan for development projects.
- Work with business and technical teams to establish and validate requirements throughout the development process.
- Translate product initiatives into functional user stories and maintain an understanding of workflow dependencies.
- Lead product release planning, set expectations for delivery, and create the overall sprint release plan.
- Refine, prioritize, and sequence the product backlog based on changes, team progress, and stakeholder feedback.
- Provide overall leadership and guidance to software product delivery teams, working closely with Scrum Masters and Technical Leads.
- Support BA/QA professionals in the development of test plans, test scripts, and testing organization.
- Prepare and maintain planning and sprint tools such as milestone plans, resource alignment maps, burndown charts, and backlog stories.
- Lead Agile ceremonies, including daily stand‑ups, story reviews, release and sprint planning sessions, status meetings, retrospectives, and demos.
- Assist Scrum Masters in mitigating impediments and overseeing sprint scope, timeline, quality, goals, and deliverables.
- Maintain continuous communication with Program and Portfolio Managers, internal stakeholders, project sponsors, and technology teams to ensure smooth onboarding of work.
Qualifications
- Five or more years of related work experience.
- Bachelor’s Degree in a related field or equivalent work experience.
- Knowledge of Agile methodologies (Scrum, Kanban, etc.).
- Knowledge of software development practices and procedures.
- Experience with application lifecycle management tools such as DevOps, JIRA, or Rally.
- Experience with the ServiceNow platform, both as a user and as an administrator.
- Professional experience as a Business Analyst, Business Team Manager, Project Manager, or Scrum Master.
- ITIL certification or formal professional experience.
- Experience implementing ServiceNow or additional modules on its platform.
- Familiarity with continuous delivery and continuous integration.
- Insurance industry and product knowledge.
Additional Information
National Indemnity Company offers a comprehensive benefits package for regular, full‑time employees, including health, vision, dental, life and disability insurance, and a 401(k) with company match. The role supports a hybrid work model and does not offer sponsorship.