Product Owner Senior Associate

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible/hybrid work model

Competitive compensation

Pension/Retirement benefits

Paid Time Off and family care

Job summary

DTCC in Florida seeks a Senior/Principal Business Systems Analyst focused on observability and monitoring. You will translate business needs into technical requirements and drive end-to-end observability initiatives across migration projects.

In this hybrid role, you will collaborate with engineering, SRE, and cloud teams, develop dashboards and KPIs, and ensure data accuracy and governance while supporting users during migration and decommissioning legacy tools.

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Experience in observability or Monitoring/Alerting.
• Proficient in creating dashboards, KPIs, alerts, logs, metrics.

Responsibilities

• Act as a bridge between business and technical teams by translating business needs into clear technical requirements.
• Gather, analyze, and document end-to-end business, technical, and observability requirements, including dashboards, KPIs, alerts, logs, metrics.
• Define and manage the product backlog (user stories, acceptance criteria, priorities) for migration goals.
• Evaluate existing infrastructure, applications, monitoring tools, and processes for improvements and migration impacts.
• Provide technical guidance to engineering, SRE, cloud, and architecture teams; collaborate with platform SMEs.
• Lead migration planning: discovery, mapping, instrumentation updates, dashboards, alert tuning, testing, cutover.
• Validate migrated observability components for data accuracy and SLO/SLI alignment.
• Document new standards, governance, and migration playbooks for long-term observability maturity.
• Communicate progress, risks, and system performance to senior leadership; ensure compliance.

Skills

Observability expertise

Monitoring/Alerting experience

Software development understanding

Cloud-based solutions understanding

Technical architecture understanding

Problem solving

Documentation skills

Education

Bachelor's degree preferred or equivalent experience

Tools

Grafana

Splunk

Datadog

Dynatrace

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Strategic Management & Governance family is responsible for serving as a dedicated technology resource for advancing the firm's business opportunities and providing industry thought leadership for leveraging new technologies. Manages significant programs and projects including strategic change management, new business and product initiatives, process re-engineering, and all general business management initiatives. The Business Systems Analysis role specializes in acting as the primary interface between Technology and specific business / product areas, identifying, documenting and analyzing business requirements, creating detailed project and process specifications, coordinating with project teams. The Senior Business Systems Analyst role specializes in acting as the main interface between Technology and specific business / product areas, identifying, documenting and analyzing business requirements, crafting functional specifications for the project's development teams.

Your Primary Responsibilities

• Act as a bridge between business and technical teams by translating business needs into clear technical and migration requirements.
• Gather, analyze, and document end‑to‑end business, technical, and observability requirements, including dashboards, KPIs, alerts, logs, metrics, and traces.
• Define and manage the product backlog (user stories, acceptance criteria, priorities) ensuring alignment with business value, feasibility, and migration goals.
• Evaluate existing infrastructure, applications, monitoring tools, and processes to identify improvement opportunities, migration impacts, and integration needs.
• Provide technical guidance to engineering, development, SRE, cloud, and architecture teams while collaborating closely with EDA, Autosys, and other platform SMEs.
• Lead planning and execution of migration phases such as discovery, mapping, instrumentation updates, dashboard conversion, alert tuning, testing, and cutover.
• Validate migrated observability components to ensure data accuracy, correct ingestion, proper dashboard functionality, reliable alerting, and SLO/SLI alignment.
• Document new standards, specifications, naming conventions, governance processes, and migration playbooks to support long‑term observability maturity.
• Communicate progress, risks, blockers, and system performance to senior leadership while ensuring compliance, transparency, and collaboration across teams.
• Support users during and after migration through training, troubleshooting, knowledge transfer, and by helping decommission legacy monitoring tools once fully migrated.

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Have implemented observability or Monitoring/Alerting
• Have deeper understanding of its capabilities on any of the widely used platforms like Grafana, Splunk, Datadog or Dynatrace.
• Strong understanding of software development, technical architecture, infrastructure, cloud‑based solutions and methodologies.
• Problem solver and be able to articulate how the application observability was defined both from reactive and proactive observability standards.
• Solid attention to detail and a high degree of accuracy in delivering outputs within deadlines
• Proficiency in creating detailed technical documentation, process maps, and flowcharts.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.