Product Owner – Salesforce & Data Cloud Specialist

ConnectiveRx; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 83,000 - 106,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Paid time off and holidays

Job summary

ConnectiveRx is seeking a Product Owner, Salesforce Administrator to enhance and maintain our Salesforce ecosystem, including Service Cloud, Experience Cloud, Data Cloud, and Einstein/Next Best Action. You will work with product managers, developers, analysts, and operations to deliver compliant patient services in a fast-paced environment.

You will configure, test, and deploy features in Agile sprints, manage users and security, and ensure data integrity across systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (equivalent work experience will be considered in lieu of formal education)
• Certifications include Salesforce Certified Administrator (required) and other Salesforce certifications such as Advanced Administrator, Business Analyst, Service Cloud Consultant, Experience Cloud Consultant, Data Cloud Consultant, Einstein/AI, Platform App Builder
• 3-5 years of Salesforce administrator experience, preferably within Service Cloud and/or Experience Cloud environments
• Experience supporting healthcare, life sciences, or patient support services
• Demonstrated success working with cross-functional teams in a product-driven organization
• Hands-on involvement in integrating Service Cloud Voice, Next Best Action, or Data Cloud

Responsibilities

• Service Cloud Support and Platform Administration: Configure and support Salesforce Service Cloud and Service Cloud Voice, including omnichannel routing, case management, and telephony integration.
• Manage users, roles, profiles, permission sets, and other core administrative functions. Perform routine maintenance and upgrades across Salesforce environments.
• Project and Feature Deployment: Participate in Agile/Scrum sprints. Translate product requirements into configuration, testing, and release management plans.
• Experience Cloud Management: Administer and optimize patient-facing Experience Cloud sites to ensure seamless engagement and compliance.
• Einstein and Next Best Action: Collaborate with stakeholders to implement Einstein Analytics and Next Best Action frameworks, including configuration of insights and rule-based recommendations.
• Data Cloud and Data Management: Support integration and data flow between Salesforce Data Cloud and other internal systems. Monitor data integrity, deduplication, and security.
• Training and Documentation: Develop and deliver training sessions for users. Maintain process documentation and system knowledge base.
• Compliance and Security: Ensure solutions meet regulatory standards such as HIPAA and follow organizational security policies.

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field

Tools

Salesforce Service Cloud

Experience Cloud

Data Cloud

Einstein Analytics

Next Best Action

JIRA

Job description

ConnectiveRx is seeking a Product Owner, Salesforce Administrator to enhance and maintain our Salesforce ecosystem, including Service Cloud, Experience Cloud, Data Cloud, and Einstein/Next Best Action. You will work with product managers, developers, analysts, and operations to deliver compliant patient services in a fast-paced environment.

You will configure, test, and deploy features in Agile sprints, manage users and security, and ensure data integrity across systems.