Product Owner - Salesforce CRM & Marketing Cloud

Synechron; Piscataway Township (NJ); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Global opportunities across 58 offices

10 days paid annual leave + holidays

Maternity & paternity leave

Job summary

Synechron is seeking an experienced Product Owner to lead the evolution of enterprise marketing and client communication platforms built on Salesforce CRM and Salesforce Marketing Cloud. You will partner with stakeholders, technology teams, and Agile delivery squads to shape strategy, prioritize work, and drive value-driven execution.

The role requires strong product ownership skills, deep Salesforce knowledge, and the ability to translate complex business needs into actionable requirements

Qualifications

• Certified PO/PM with Agile delivery experience.
• Salesforce Admin or Marketing Cloud Certification required/desirable.
• Experience with Jira/Azure DevOps/Rally for backlog & planning.

Responsibilities

• Own and manage the product backlog and prioritize work by business value and risk.
• Lead backlog refinement, sprint planning, and PI planning sessions.
• Create epics, features, user stories and acceptance criteria.
• Collaborate with Business Analysts, PMs, Architects and Dev teams throughout delivery.
• Communicate priorities, risks and progress to stakeholders and leadership.
• Define solution approaches with architects and evaluate impacts across systems.

Skills

Product ownership

Stakeholder management

Agile / Scrum

Salesforce knowledge

Communication

Education

SAFe PO/PM Certification

Salesforce Admin or Marketing Cloud Certification

Tools

Jira

Azure DevOps

Rally

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.

We are seeking an experienced Product Owner to lead the evolution of enterprise marketing and client communication platforms built on Salesforce CRM and Salesforce Marketing Cloud. This role will partner closely with business stakeholders, technology teams, architects, compliance partners, and Agile delivery teams to define product strategy, manage priorities, and drive execution of platform enhancements.

The ideal candidate combines strong product ownership expertise with deep Salesforce knowledge, exceptional stakeholder management skills, and a proven ability to translate complex business needs into actionable requirements. This individual will serve as both a strategic product leader and platform subject matter expert, ensuring delivery aligns with business objectives, regulatory requirements, and enterprise architecture standards.

Additional Information*

The base salary for this position will vary based based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $115K to $120K per annum & benefits (see below).

The Role

Responsibilities:

• Own and manage the product backlog, ensuring work is prioritized based on business value, risk, and strategic objectives.
• Lead backlog refinement, sprint planning, PI planning, and other Agile ceremonies.
• Create detailed epics, features, user stories, and acceptance criteria.
• Partner closely with Business Analysts, Project Managers, Scrum Masters, Architects, and Development teams throughout the delivery lifecycle.
• Make day-to-day prioritization decisions to maximize team effectiveness and delivery outcomes.
• Collaborate with architects and technical teams to define solution approaches and evaluate impacts across integrated systems.
• Understand Salesforce data models, object relationships, reporting capabilities, and platform limitations.
• Partner with technology teams to support solution design, integration discussions, and release planning.
• Working knowledge of Marketing Cloud capabilities including Journey Builder, Data Extensions, Contact Builder, and Automation Studio is highly desirable.
• Facilitate discussions with business, technology, compliance, legal, and risk stakeholders to define and refine requirements.
• Build strong relationships across multiple lines of business and drive alignment among diverse stakeholder groups.
• Communicate priorities, risks, dependencies, and delivery progress to audiences ranging from working teams to executive leadership.
• Lead requirement workshops, solution reviews, and product demonstrations.

Requirements:

• Safe PO/PM Certification
• Salesforce Administrator or Marketing Cloud Email Specialist Certification
• Jira / Azure DevOps / Rally expertise
• Basic SQL for Marketing Cloud data work
• Understanding of customer experience (CX) and digital marketing concepts

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.