Product Owner, Manager (Salesforce CRM)

OneAmerica; Indianapolis, Northern (IN, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Pension plan

Paid parental leave

Life & disability insurance

Wellness program

Employee assistance program

Job summary

OneAmerica Financial is seeking a Product Owner, Manager (Salesforce CRM) to lead the product backlog, translate customer needs into epics and user stories, and ensure delivery aligns with business outcomes in a Salesforce CRM setting.

The role requires a Bachelor’s degree and 3+ years as a Product Owner/Manager with cloud-based CRM experience, plus strong knowledge of Salesforce Sales/Service Clouds and awareness of Marketing Cloud, within a hybrid Indianapolis environment.

Qualifications

• Bachelor's degree required.
• 3+ years as Product Owner/PM or similar role with cloud-based CRM focus.
• Experience with Salesforce Sales/Service Clouds; awareness of Marketing Cloud.

Responsibilities

• Owns and prioritizes the product backlog, aligning with business objectives and regulatory constraints.
• Translates stakeholder input into clear user stories and backlog items.
• Represents customer needs to bridge strategy with delivery and ensures value-driven priorities.
• Communicates decisions clearly and manages scope changes with stakeholders.
• Collaborates with Team-of-Teams Lead to align delivery goals and remove blockers.
• Monitors outputs to ensure features meet requirements and customer satisfaction goals.

Skills

Product ownership

Agile/Scrum

Stakeholder communication

Customer focus

Education

Bachelor's degree

Tools

Salesforce CRM

Sales Cloud

Service Cloud

Marketing Cloud

Job description

Indianapolis Tower
Indianapolis, IN 46282, USA

Description

Product Owner, Manager (Salesforce CRM)

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Product Owner, Manager (Salesforce CRM) is responsible for collaborating with business, customer, and technical stakeholders while owning and managing the product backlog for a specific product or feature set. They drive product execution and ensure delivery aligns with business and stakeholder outcomes. They understand the customer needs and translate customer and stakeholder objectives into defined epics, features, and user stories. They steward roadmaps, required integrations, data and architectural pattern adherence, manage backlogs, and assess team outputs. They contribute to the vision and roadmap on behalf of their product, represent the voice of the customer whether internal or external, and assess team outputs to ensure adequacy against requirements.

Primary duties may include, but are not limited to:

• Owns and prioritizes the product backlog, ensuring alignment to business objectives, customer needs, and regulatory or compliance constraints.
• Acts as the voice of the customer, translating stakeholder input, market insights, and user feedback into clear, actionable user stories and backlog items.
• Represents business and customer needs with clarity and depth, bridging strategic goals with team-level delivery through well-defined, outcome-driven priorities.
• Communicates and makes decisions with confidence and clarity, ensuring that value expectations and scope changes are transparent and agreed upon throughout delivery cycles.
• Collaborates with the Team-of-Teams Lead to align execution priorities and delivery goals, while proactively helping to remove blockers and support delivery flow.
• Continuously assesses team outputs against requirements, ensuring delivered features meet intended outcomes, acceptance criteria, and customer satisfaction goals.
• Monitors product health and viability, balancing short-term delivery pressures with long-term vision, cost-effectiveness, and sustainability of the product roadmap.
  Scope: Manages a single product or feature set within a team.
  Autonomy: Operates under guidance from senior roles or product leadership.
  Influence: Limited to team-level decisions; collaborates with stakeholders but doesn't drive strategy.
  Complexity: Focuses on execution - writing user stories, managing backlog, and ensuring sprint delivery.

Required Education and/or Certifications

• Bachelor's Degree required.

Required Work Experience

• Must have 3+ years of experience as a Product Owner, Product Manager, or similar role, with a focus on cloud-based CRM software.
• Must have hands-on experience in Salesforce Sales and Service Clouds and awareness in Salesforce Marketing Cloud.
• Strong understanding of modern web technologies, and digital ecosystems.
• Experience working in Agile/Scrum environments helpful.
• Experience in Insurance and Financial Services strongly preferred.

Salary Band: 6C

#LI-SD1

#LI-HYBRID

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full-time and part-time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.