Product Owner, Manager (Salesforce CRM)

OneAmerica Financial; Indianapolis (IN); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical & prescription

Dental

Vision

Health Savings Account

Flexible Spending Accounts

Paid Time Off

Parental leave

401(k) Plan with company match

Pension Plan

Company paid life & disability 보험

Wellness Program

Employee assistance program

Clinic access

Job summary

OneAmerica Financial is seeking a Product Owner/Manager (Salesforce CRM) to lead backlog and translate customer needs into actionable user stories. You will collaborate with business, customer, and technical stakeholders to drive outcomes in Salesforce CRM ecosystems.

Preferred candidates have 3+ years in a Product Owner/Manager role with cloud CRM experience, and a background in Insurance/Financial services. This hybrid role is based in Indianapolis, IN, with some travel for collaboration.

Qualifications

• Must have 3+ years in Product Owner/PM roles focused on cloud-based CRM.
• Hands-on experience with Salesforce Sales/Service Clouds and exposure to Marketing Cloud.
• Strong understanding of modern web technologies and digital ecosystems.
• Agile/Scrum experience is beneficial, Insurance/Financial services preferred.

Responsibilities

• Owns and prioritizes the product backlog aligned to business and regulatory needs.
• Translates stakeholder input into actionable user stories and backlog items.
• Represents customer needs, bridging strategy with delivery outcomes.
• Collaborates with Team-of-Teams Lead to align priorities and remove blockers.
• Monitors outcomes, acceptance criteria, and customer satisfaction against requirements.
• Contributes to the vision and roadmap for Salesforce CRM initiatives.

Skills

Product ownership

Agile/Scrum

Stakeholder communication

Insurance/Financial services domain

Education

Bachelor's Degree

Tools

Salesforce Sales Cloud

Sales Cloud Service Cloud

Salesforce Marketing Cloud

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Product Owner, Manager (Salesforce CRM) is responsible for collaborating with business, customer, and technical stakeholders while owning and managing the product backlog for a specific product or feature set. They drive product execution and ensure delivery aligns with business and stakeholder outcomes. They understand the customer needs and translate customer and stakeholder objectives into defined epics, features, and user stories. They steward roadmaps, required integrations, data and architectural pattern adherence, manage backlogs, and assess team outputs. They contribute to the vision and roadmap on behalf of their product, represent the voice of the customer whether internal or external, and assess team outputs to ensure adequacy against requirements.

Primary Duties May Include, But Are Not Limited To

• Owns and prioritizes the product backlog, ensuring alignment to business objectives, customer needs, and regulatory or compliance constraints.
• Acts as the voice of the customer, translating stakeholder input, market insights, and user feedback into clear, actionable user stories and backlog items.
• Represents business and customer needs with clarity and depth, bridging strategic goals with team-level delivery through well-defined, outcome-driven priorities.
• Communicates and makes decisions with confidence and clarity, ensuring that value expectations and scope changes are transparent and agreed upon throughout delivery cycles.
• Collaborates with the Team-of-Teams Lead to align execution priorities and delivery goals, while proactively helping to remove blockers and support delivery flow.
• Continuously assesses team outputs against requirements, ensuring delivered features meet intended outcomes, acceptance criteria, and customer satisfaction goals.
• Monitors product health and viability, balancing short-term delivery pressures with long-term vision, cost-effectiveness, and sustainability of the product roadmap.

Scope:

Manages a single product or feature set within a team.

Autonomy:

Operates under guidance from senior roles or product leadership.

Influence:

Limited to team-level decisions; collaborates with stakeholders but doesn’t drive strategy.

Complexity:

Focuses on execution—writing user stories, managing backlog, and ensuring sprint delivery.

Required Education And/or Certifications

• Bachelor's Degree required.

Required Work Experience

• Must have 3+ years of experience as a Product Owner, Product Manager, or similar role, with a focus on cloud-based CRM software.
• Must have hands-on experience in Salesforce Sales and Service Clouds and awareness in Salesforce Marketing Cloud.
• Strong understanding of modern web technologies, and digital ecosystems.
• Experience working in Agile/Scrum environments helpful.
• Experience in Insurance and Financial Services strongly preferred.

Salary Band: 6C

This selected candidate will be expected to work hybrid in Indianapolis, IN.

The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Benefits

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For All Positions

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.