Digital Workplace, Executive Support and Audiovisual AV Support Engineer

The Guardian Life Insurance Company of America; Holmdel Township (NJ); Hybrid; USD 83,000 - 136,000; Full time

Job summary

The Guardian Life Insurance Company of America is seeking an experienced Digital Workplace, Executive Support and AV Engineer to deliver high-touch executive support and hands-on workplace technology across locations. You will own end-to-end support, drive service performance, and maintain professionalism, discretion, and confidentiality in high-visibility situations.

You will manage Windows endpoints, VDI platforms, AV systems, and enterprise collaboration tools while partnering with Security

Qualifications

• Ten or more years of IT experience with at least five years focused on digital workplace or executive support.
• Demonstrated experience supporting senior executives or other high-visibility business users.
• Strong experience with the Microsoft 365 ecosystem including Intune, SCCM, and Autopilot.
• Hands-on experience with virtual desktop platforms such as Azure Virtual Desktop, Windows 365, and AWS Workspaces.
• Familiarity with Microsoft E5 Security capabilities, device lifecycle management, automation, and enterprise AV/collaboration environments.

Responsibilities

• Provide high touch technology support for senior executives, including devices, collaboration tools, and audiovisual environments.
• Escalate complex or high-impact executive support issues.
• Support leadership meetings, town halls, and enterprise events with live troubleshooting when needed.
• Maintain end user computing and device management across Windows endpoints and VDI platforms.
• Manage executive device lifecycle activities including provisioning, maintenance, refresh, and retirement.
• Provide on-site and remote AV and collaboration support for conference rooms and hybrid environments.
• Partner with Facilities, vendors, and event stakeholders to ensure meetings are prepared and executed.
• Ensure security and compliance with Guardian policies and regulatory requirements.

Skills

Executive support

End User Computing

Microsoft 365 ecosystem

Intune

SCCM

Autopilot

Azure Virtual Desktop

VDI

AV and collaboration

Security & compliance

Tools

Azure Virtual Desktop

Windows 365

AWS Workspaces

Job description

Location

Primary location based in Holmdel, NJ. Travel is expected to be approximately 25% or higher based on executive support and business needs. This role requires flexibility to support off-hours, weekends, and critical executive events such as Board of Directors meetings, scheduled and impromptu leadership sessions.

Job Summary

Digital Workplace, Executive Support and Audiovisual AV Support Engineer The position combines hands-on executive support with site ownership, ensuring a consistent, high-quality workplace technology experience across locations. The individual will act as a trusted partner to business leadership, owning the end-to-end support experience, driving service performance, and ensuring seamless execution during high-visibility and time-sensitive situations. This role requires strong technical expertise, sound judgment, and the ability to operate calmly under pressure while maintaining the highest level of professionalism, discretion, and accountability. This role supports senior leaders and enterprise meetings where reliability, security, professionalism, and discretion are essential.

You Will:

• Executive and End User Support Provide high touch technology support for senior executives, including devices, collaboration tools, and audiovisual environments.
• Act as an escalation point for complex or high impact executive support issues.
• Support leadership meetings, town halls, and enterprise events, including live troubleshooting during sessions when needed.
• End User Computing and Device Management Support and troubleshoot Windows endpoints and virtual desktop solutions, including Azure Virtual Desktop, Windows 365, AWS Workspaces, and traditional VDI platforms.
• Maintain hands on working knowledge of Microsoft Intune, SCCM, and Windows Autopilot.
• Manage executive device lifecycle activities such as provisioning, ongoing maintenance, refresh, and retirement.
• Audiovisual and Collaboration Support Provide on site and remote support for executive conference rooms, meeting spaces, and hybrid work environments.
• Support Microsoft Teams Rooms and associated audiovisual hardware, including cameras, microphones, displays, and room control systems.
• Partner with Facilities, vendors, and event stakeholders to ensure meetings are properly prepared and executed.
• Security and Compliance Ensure executive support practices align with Guardian policies, security standards, and regulatory requirements.
• Work closely with Security and Infrastructure teams to maintain secure configurations and protect sensitive executive data.
• Handle business critical and executive issues with appropriate confidentiality and professionalism.
• Innovation, Automation, and AI Maintain a working understanding of AI and GenAI technologies relevant to digital workplace operations.
• Identify opportunities to improve user experience through automation and process improvement.
• Support the adoption of modern tools and capabilities aligned with Guardian’s Digital Workplace strategy.
• Collaboration and Vendor Management Collaborate with cross functional partners including Security, Infrastructure, HR, Real Estate, and business teams.
• Manage relationships with AV and technology vendors and contribute to evaluations of new solutions.
• Document standards, procedures, and operational practices as needed.

You Are:

• This role requires a self starter who is highly accountable and comfortable working independently as well as part of a team.
• The individual must be able to operate effectively in fast paced, high visibility environments and make sound decisions under pressure.
• Strong troubleshooting skills, clear communication, and comfort interacting with senior leadership are essential.
• The ability to manage multiple priorities while maintaining quality and attention to detail is required.
• Experience working within executive or VIP support models.
• Background in incident and escalation management in enterprise IT environments.
• Experience developing operational documentation and runbooks.
• Prior experience mentoring support staff or serving as a senior technical lead.
• Proactive planning and ready support for executive meetings and events.

You Have:

• Ten or more years of IT experience with at least five years focused on digital workplace, end user computing, or executive support.
• Demonstrated experience supporting senior executives or other high visibility business users.
• Strong experience with the Microsoft 365 ecosystem including Intune, SCCM, and Autopilot.
• Hands on experience with virtual desktop platforms such as Azure Virtual Desktop, Windows 365, and AWS Workspaces.
• Familiarity with Microsoft E5 Security capabilities, device lifecycle management, automation, and enterprise audiovisual and collaboration environments.

Location

Hybrid 3 days onsite. Holmdel, NJ. This role requires travel to other Guardian locations including Hudson Yards in New York City, Bethlehem Pennsylvania, and additional sites as needed. Travel Required 25% of time or more as needed.

Salary Range

$82,770.00 - $135,975.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applications will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail]. Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

Current Guardian Colleagues

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.