Product Owner — Customer Experience (Hybrid)

Gainsco; Town of Texas (WI); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical & dental

Vision insurance

Life insurance

Short term disability

Long term disability

Parental Leave Policy

401K + Company Match

PTO + Company holidays

Job summary

GAINSCO is seeking a Product Owner, Customer Experience to define, prioritize, and deliver digital and operational solutions that improve the experience for policyholders, prospects, agents, and internal service teams.

You will serve as the voice of the customer, balance needs with business goals and regulatory requirements, and partner across the organization to reduce friction, increase digital adoption, and drive measurable improvements across the insurance journey.

Qualifications

• Bachelor’s degree in Business, Marketing, Technology, Insurance or related field.
• 5+ years in Product Management, Ownership, CX, or Business Analysis.
• 3+ years in Property & Casualty insurance, preferably non-standard auto.
• Experience with Agile/Scrum, sprint planning, backlog refinement, retrospectives.
• Knowledge of insurance policy administration, billing, claims, and CRM.

Responsibilities

• Own and improve the customer journey across quoting, policy issuance, billing, servicing, renewals, claims, and retention.
• Translate customer needs and business goals into prioritized roadmaps, epics, features, user stories, and acceptance criteria.
• Manage product backlog and collaborate with development teams during Agile delivery.
• Improve digital experiences across online quoting, self-service portals, mobile apps, and customer communications.
• Use analytics and feedback to prioritize enhancements and measure outcomes.

Skills

Stakeholder management

Leadership

Analytical skills

Cross-functional collaboration

Agile & Scrum

Requirements gathering

Education

Bachelor’s degree in Business, Marketing, Technology, Insurance

Tools

Power BI

Tableau

Adobe Analytics

Google Analytics

Job description

GAINSCO is seeking a Product Owner, Customer Experience to define, prioritize, and deliver digital and operational solutions that improve the experience for policyholders, prospects, agents, and internal service teams.

You will serve as the voice of the customer, balance needs with business goals and regulatory requirements, and partner across the organization to reduce friction, increase digital adoption, and drive measurable improvements across the insurance journey.