Product Owner, Cloud Platform & DevOps

RTI International; Durham (NC); On-site; USD 93,000 - 115,000; Full time

Job summary

RTI International is seeking a Product Owner to join the Platform Team. The successful candidate will collaborate with platform engineers, software developers, data engineers, security and infrastructure teams, and stakeholders to support, operate, and enhance platform capabilities and contribute to new services for RTI projects.

The role emphasizes gathering requirements, coordinating intake and adoption, and defining platform support models, with a strong focus on agile delivery and governance.

Qualifications

• Bachelor's Degree and at least 3 years of relevant experience, a Master's degree and at least 1 year of relevant experience, or equivalent combination of education and experience.
• Experience with enterprise-scale shared technology platforms, stakeholder engagement & service delivery, product life cycle, operations & governance, cost modeling, agile delivery, and cross-functional technology coordination.
• Ability to develop professional documentation to support product service offerings, roadmaps, lifecycle plans, and other key documentation across multiple systems.
• Ability to translate business, research, technical, operational, security, and compliance needs into actionable requirements.
• Familiarity with Scaled Agile Frameworks (SAFe) practices and work tracking software.
• Understanding of development methodologies surrounding cloud-based platforms, including SDLC, AI-DLC, DevSecOps, and CI/CD practices.
• Analytics skills to support analyzing product usage, customer feedback, cost trends, operational performance, and adoption patterns.
• Strong verbal and written communication skills with the ability to explain technical and operational concepts for diverse audiences.
• Ability to balance priorities across customer needs, operational stability, compliance requirements, cost efficiency, and service delivery.
• Strong problem-solving, facilitation, and decision-making skills.
• Demonstrated commitment to operational excellence, service reliability, documentation quality, and customer-focused support.
• Ability to work independently while contributing to cross-functional teams and organizational objectives.
• Attention to detail, accountability, accuracy, and continuous learning.
• To qualify, applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status(e.g., H-1B visa status, etc.).

Responsibilities

• Works with project teams, software teams, I.T., business stakeholders, and platform engineers to gather requirements and translate needs into actionable platform work.
• Coordinates intake, onboarding, communication, and adoption processes for teams using shared platform services, and supports prioritization.
• Supports defining platform support models, service expectations, escalation paths, and operational procedures, and maintains knowledge base materials.
• Coordinates with platform engineering teams to support issue resolution, backlog refinement, user communication, and service improvement activities.
• Supports agile delivery practices, including writing epics, user stories, and acceptance criteria, and participating in sprint planning, demos, retrospectives, and roadmap reviews.
• Tracks and reports on platform usage, customer feedback, operational performance, and adoption trends to help identify improvement opportunities.
• Assists with cost modeling, usage analysis, budgeting, forecasting, chargeback, showback, and project cost estimation for shared platform services.
• Participates with cybersecurity, compliance, infrastructure, and governance teams to help ensure platform services align with organizational, security, and regulatory expectations.
• Maintains awareness of and helps communicate inherited platform controls, project-level responsibilities, compliance boundaries, and regulated research environment considerations.
• Develops and maintains reusable platform reference materials, onboarding documentation, training content, communications, and stakeholder updates.
• Follows and helps document ownership boundaries across platform teams, infrastructure teams, security teams, software teams, data teams, and project stakeholders.
• Supports stakeholder alignment, service roadmap coordination, and cross-functional decision-making under the direction of senior product owners and platform leadership.

Skills

Stakeholder engagement

Cloud platforms

DevOps practices

CI/CD automation

SAFe / Agile

Technical writing

Cross-functional coordination

Education

Bachelor's Degree

Master's degree

Equivalent combination

Job description

RTI International is seeking a Product Owner to join the Platform Team. The successful candidate will collaborate with platform engineers, software developers, data engineers, security and infrastructure teams, and stakeholders to support, operate, and enhance platform capabilities and contribute to new services for RTI projects.

The role emphasizes gathering requirements, coordinating intake and adoption, and defining platform support models, with a strong focus on agile delivery and governance.