Product Owner Associate Director (ServiceNow SME)

DTCC; Jersey City (NJ); Hybrid; USD 125,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Pension / Retirement

Paid Time Off

Job summary

DTCC seeks a ServiceNow Product Manager within IT Enterprise Architecture to drive product strategy, roadmap, and outcomes across ServiceNow domains (ITSM, ITOM, ITAM, CMDB). You will shape the service portfolio, balance standardization with platform flexibility, and collaborate with business leaders to maximize value.

You will lead governance of service definitions, catalog design, and data quality, ensuring scalable, compliant solutions aligned to technology strategy and risk controls.

Qualifications

• Deep understanding of ServiceNow features, Asset Management, and data models (CSDM, CMDB).
• Experience defining product strategy, roadmaps, and measurable outcomes.

Responsibilities

• Define and own product vision, multi-year roadmap and outcomes for ServiceNow domains.
• Govern service architecture and catalog design across CMDB and integrations.
• Lead stakeholder discussions and prioritize work based on business value.

Skills

ServiceNow

Product Management

Enterprise Architecture

Stakeholder Leadership

Tools

CMDB

Data Modelling

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You will have in this role:

Being a member of IT Enterprise Architecture Data & Corp Tech team, the ServiceNow Product Manager is a product‑led, outcome‑driven, and enterprise‑focused role, accountable for driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one or more ServiceNow domains (ITSM, ITOM, ITAM, CMDB).

This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are intentionally defined, consistently structured, and clearly consumable across the enterprise. The Product Manager ensures that ServiceNow is not only functional, but organized as a well‑architected portfolio of services aligned to business capabilities, technology strategy, and risk controls

The position requires deep functional understanding of ServiceNow features, Asset Management and data models (CSDM, CMDB) to guide how services are designed, exposed, and governed-balancing flexibility, standardization, and platform sustainability.

Your Primary Responsibilities:

Product Strategy & Ownership Define and own the product vision, multi‑year roadmap, and strategic outcomes for assigned ServiceNow product areas. Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations. Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health.

Strategic Service Architecture and Catalog Management Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows. Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations. Drive simplification and rationalization of services to reduce duplication and complexity.

Enterprise Stakeholder Leadership Act as the primary product authority for business leaders, and technology partners. Lead structured discovery and prioritization discussions focused on ServiceNow usage beyond request‑based demand fulfilment. Manage stakeholder expectations through transparent communication, product roadmaps, and value‑based prioritization.

ServiceNow Capability Enablement Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns. Work with Architecture, Infrastructure, Asset Management teams to define and implement Resiliency boundaries in CMDB. Define CMDB governance to improve data quality and communication. Guide engineering and delivery teams to maximize out‑of‑the‑box capabilities and enforce standard usage patterns across the platform. Ensure solutions adhere to enterprise principles for platform stability, upgrade readiness, performance, and data integrity.

Backlog, Intake & Prioritization Own the end‑to‑end product backlog, intake process, and prioritization model across assigned domains. Ensure all work delivery meets product readiness criteria, including clear problem statements, acceptance criteria, dependencies, and success measures. Balance new demand with platform sustainability, technical debt reduction, and operational improvements.

Measurement & Value Realization Define and track product‑level KPIs such as adoption, cycle time, data quality, user satisfaction, and operational efficiency.

Regularly