Product Owner

Capgemini; New Hanover Township, Northern (NJ, KY); Hybrid; USD 118,000 - 138,000; Full time

Benefits offered by this job

Benefits package

Job summary

Capgemini in Hanover, NJ seeks a product-focused professional to define the product vision, manage the backlog, and partner with business leaders to deliver value. You will work with teams across CRM, AI, and fraud domains to shape priorities and ensure customer-centric outcomes.

Responsibilities include sprint planning, requirement clarification, and ongoing collaboration with stakeholders to drive metrics and improvements. A strong grasp of Gen AI and fraud workflows is preferred.

Qualifications

• Some domain experience (cards, contact center).
• Experience deploying Gen AI solutions (custom LLMs and AWS/SF/Pega out-of-the-box).
• Fraud process experience (merchant disputes, fraud cases).

Responsibilities

• Define and communicate the product vision, goals, and roadmap aligned with business strategy.
• Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
• Drive product decisions based on customer needs, market trends, and business value.
• Ensure alignment between product objectives and organizational goals.
• Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
• Create, refine, and maintain user stories with clear acceptance criteria.
• Continuously evaluate and reprioritize backlog items to maximize product outcomes.
• Define and communicate sprint priorities to development teams.
• Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Clarify business requirements and remove ambiguities for delivery teams.
• Accept or reject completed work based on predefined acceptance criteria.
• Engage regularly with business stakeholders, customers, and technology teams.
• Gather feedback and translate business needs into product enhancements.
• Communicate progress, risks, dependencies, and product performance to senior leadership.
• Facilitate alignment among cross-functional teams.
• Define and track key product KPIs and success metrics.
• Analyze customer feedback, usage data, and business outcomes to drive improvements.
• Identify opportunities for product innovation and optimization.
• Champion customer-centric design and user experience best practices.

Skills

Domain experience

Gen AI deployment

Fraud process knowledge

Stakeholder communication

Tools

Salesforce

Pega

IVR

Chat

Secure Message

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Location: Hanover, NJ

Job Description

ExperienceSome domain experience (cards, contact center)They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital.Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions).For the Fraud Digital Person -Web/App ExperienceFraud process experience (i.e. Merchant Disputes, Fraud Cases)

Product Vision & Strategy

• Define and communicate the product vision, goals, and roadmap aligned with business strategy.
• Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
• Drive product decisions based on customer needs, market trends, and business value.
• Ensure alignment between product objectives and organizational goals.

Backlog Management

• Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
• Create, refine, and maintain user stories with clear acceptance criteria.
• Continuously evaluate and reprioritize backlog items to maximize product outcomes.
• Define and communicate sprint priorities to development teams.

Agile Delivery

• Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Clarify business requirements and remove ambiguities for delivery teams.
• Accept or reject completed work based on predefined acceptance criteria.

Stakeholder Management

• Engage regularly with business stakeholders, customers, and technology teams.
• Gather feedback and translate business needs into product enhancements.
• Communicate progress, risks, dependencies, and product performance to senior leadership.
• Facilitate alignment among cross-functional teams.

Product Performance & Customer Experience

• Define and track key product KPIs and success metrics.
• Analyze customer feedback, usage data, and business outcomes to drive improvements.
• Identify opportunities for product innovation and optimization.
• Champion customer‑centric design and user experience best practices.

Compensation

The base compensation range for this role in the posted location is: $118000 to $138059Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.