Product Operations Technical Specialist, Counter Intrusion

Anduril Industries; Irvine (CA); On-site; USD 101,000 - 135,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits

Relocation assistance

On-site health & wellness

Job summary

Anduril Industries in Irvine, CA is seeking a highly capable Counter Intrusion Operations engineer to maintain health of deployed systems and rapidly resolve incidents. You will triage, diagnose, and drive root-cause actions across the fleet, ensuring observability and reliability with support from product teams.

Expect on-site work with relocation assistance as needed. The role emphasizes real-time response, ownership of complex issues, and collaboration with global customers while delivering

Qualifications

• Demonstrates a self-starter mentality with initiative and accountability.
• Solves problems in unstructured hardware/software/networking contexts and drives to resolution.
• Takes ownership across depth and breadth of technical systems in operational environments.
• Exhibits excellent written, visual, and verbal communication skills.
• Comfortable navigating ambiguity and defining new ways of working.

Responsibilities

• Sustain deployments by aligning customer missions with product capabilities and integrations.
• Triagem, diagnosis and root-cause analysis of incidents; drive postmortem actions and provide status updates through resolution.
• Improve fleet observability and telemetry with product teams.
• Develop fleet health reporting and monitor deviations from baseline for Counter Intrusion tech stack.
• Coordinate with internal operations to identify and fix reliability issues across the system.
• Support global customers with proactive communication and detailed execution.
• Propose process and product improvements based on feedback and metrics.
• Perform maintenance on hardware using Linux command line.

Skills

Self-starter

Problem solving

Ownership

Communication skills

Navigate ambiguity

Tools

DataDog

Grafana

Palantir Foundry

Git

Jira

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

The Counter-Intrusion Business Line works on products that enable operators to protect their people and assets from threats on land and sea. We are deployed in every major global operating theater and support a diversity of mission sets across both U.S. Government and allied partners.

ABOUT THE JOB

As part of the Counter Intrusion product operations team, your mission is to do whatever it takes to maintain the health of our deployed Counter Intrusion technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

WHAT YOU'LL DO

• Sustain Anduril’s Counter Intrusion deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations
• Triage, diagnose and root cause product incidents. Drive postmortem actions including providing status visibility through resolution
• Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams
• Develop fleet health reporting spanning Anduril’s Counter Intrusion technology stack, continuously assessing deviations from the baseline
• Interface with internal operations and product teams to identify and solve system or product reliability issues
• Support Anduril’s global customers through proactive communications and detail-oriented execution
• Propose process and product improvements based on customer feedback and available metrics/analytics
• Perform maintenance on Anduril hardware through use of Linux command line function

REQUIRED QUALIFICATIONS

• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Must be able to obtain and hold a U.S. security clearance; holding clearances in the past a plus.
• Able to be on-site in Irvine, CA (relocation assistance is provided)

PREFERRED QUALIFICATIONS

• Prior military or government agency exposure/experience.
• Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git, exposure to issue tracking tools such as Jira.
• Experience with on-call support operations and working in limited risk tolerance production environments.
• Willingness to work non-standard hours and weekends.
• 3+ years of customer/technical support with a focus on final-tier customer concern support a plus.

US Salary Range

$101,000—$135,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

For more information, Explore Our Benefits.

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.