Product Operations Specialist - Remote

Experian; Costa Mesa (CA); Remote; USD 115,000 - 209,000; Full time

Job summary

A leading company is seeking a Product Operations Specialist to enhance product development and operations. This role involves coordinating teams, optimizing processes, and ensuring effective communication across departments. The ideal candidate will have a strong background in product operations and project management, with a focus on data analysis and change management.

Benefits

Great compensation package and bonus plan

Core benefits including medical, dental, vision

Flexible work environment

Flexible time off including volunteer time off

Qualifications

• 5+ years experience in product operations or project management.
• Experience in change management and healthcare revenue cycle.

Responsibilities

• Analyze and optimize product development processes.
• Manage product-related projects and track progress.
• Facilitate collaboration across departments.

Skills

Data Analysis

Project Management

Change Management

Education

B.S. in Business Administration

B.S. in Operations Management

B.S. in Product Management

Tools

Excel

Tableau

JIRA

Confluence

Job description

Job Posting - Salary Range: $115,747 - $208,344

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

Reporting to the Director of Product Management, the Product Operations Specialist plays a crucial role in ensuring the smooth functioning of product development and operations within Experian Health. This will involve coordinating teams, optimizing processes, and driving the delivery of products to market. The specialist is a liaison between different departments, facilitating communication, streamlining processes, and providing valuable insights to enhance product development and customer experience.

You Will

• Process Optimization:
• Analyze existing product development and operational processes to identify inefficiencies or areas for improvement.
• Develop and implement streamlined processes and workflows to enhance product delivery and operational effectiveness
• Data Analysis and Reporting:
• Collect, analyze, and interpret data related to product performance, operational metrics, and customer feedback.
• Create and maintain reporting tools to support data-driven decision-making
• Collaboration:
• Work with product managers, engineers, marketing, and other teams to ensure understanding and execution of product strategies.
• Facilitate communication and collaboration between different departments to address any operational challenges
• Project Management:
• Manage product-related projects, including product launches, updates, and enhancements.
• Track project progress, manage timelines, and ensure that all partners are informed and engaged
• Problem Solving:
• Identify and troubleshoot operational issues that may impact product performance or delivery.
• Develop and implement solutions to address any operational challenges or bottlenecks
• Documentation and Training:
• Create and maintain comprehensive documentation for product operations processes and procedures.
• Provide training and support to team members on new processes or tools
• Performance Monitoring:
• Monitor goals related to product operations and suggest improvements based on performance data.
• Ensure compliance with organizational standards and industry best practices
• Change Management:
• Lead change management projects to ensure smooth transitions and adoption of new processes and systems.
• Develop change management plans, including communication strategies, training programs, and support mechanisms
• Collaborate with partners to address resistance and ensure successful implementation of changes
  

Qualifications

• B.S. in Business Administration, Operations Management, Product Management, or a related field.
• 5+ years experience in product operations, project management, or a similar role.
• Experience in change management
• Healthcare revenue cycle experience
• Skills:
• Proficiency in data analysis tools (e.g., Excel, Tableau)
• Proficiency in project management tools (JIRA, Confluence) for project tracking and team collaboration
• Familiarity with product management tools and methodologies (e.g., Agile, Scrum, SVPG Product Operating Model)
• Expertise in change management principles and practices
  

Benefits/Perks

• This role is REMOTE from within the U.S.
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
  
  

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Information Services

Referrals increase your chances of interviewing at Experian by 2x

Get notified about new Product Specialist jobs in Costa Mesa, CA.

Product Technical Documentation Specialist

Product Development Project Management Specialist

Product Marketing Manager- Consumer Tech

Santa Ana, CA $102,890.67-$139,637.34 1 month ago

Business Analyst - Insurance Operations - REMOTE

Corona, CA $60,000.00-$120,000.00 4 months ago

Irvine, CA $80,000.00-$85,000.00 2 weeks ago

Manager, Specialty Product Support - Payroll

Sr. Product Manager - Smart Home - Smart Door Lock

Student Marketeer - University of California, Irvine

Relationship Manager Business Banking Sr

Irvine, CA $96,000.00-$186,000.00 1 week ago

Irvine, CA $73,000.00-$113,000.00 2 weeks ago

Irvine, CA $110,000.00-$120,000.00 2 months ago

Sr. Manager of Supply Chain Solutions, Product Management

Diamond Bar, CA $141,342.06-$204,946.02 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.