Product Operations Specialist - Fraud & Analytics

Mastercard Inc.; O’Fallon (MO); On-site; USD 83,000 - 137,000; Full time

Job summary

Mastercard is seeking a Title and Summary Specialist, Product Operations Services to drive data-driven reporting, billing operations, and customer support across the Fraud Reporting and Insights program. This role collaborates with Global Product Management to shape product strategies and go-to-market needs.

The position emphasizes data analytics, cross-functional coordination, and detailed documentation to improve fraud prevention and cybersecurity efforts for Mastercard customers globally.

Qualifications

• Experience with product management principles and product development.
• Strong data analytics to translate data into insights.
• Excellent written and verbal communication; able to collaborate at all management levels.
• Bachelor’s degree in business, computer science, or related field or equivalent experience.

Responsibilities

• Assist with data pulls and development of reports/dashboards for internal stakeholders.
• Own the Mastercard Cloud Based Payments billing process for monthly/quarterly global billing and regional sales programs.
• Provide customer product support, including responses to inquiries, communications, and training for customers, regional product partners, and sales teams.
• Contribute to the development of product strategies, roadmaps, documentation, and go-to-market requirements.
• Drive data analytics; create, evaluate, track, manage, and communicate product success and shortcomings.

Skills

Product management principles

Product innovation

Data analytics

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Mastercard is seeking a Title and Summary Specialist, Product Operations Services to drive data-driven reporting, billing operations, and customer support across the Fraud Reporting and Insights program. This role collaborates with Global Product Management to shape product strategies and go-to-market needs.

The position emphasizes data analytics, cross-functional coordination, and detailed documentation to improve fraud prevention and cybersecurity efforts for Mastercard customers globally.