Product Operations Specialist - Digital Health Solutions (MSO)

Apple, Inc.; Cupertino (CA); On-site; USD 176,000 - 264,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock programs

Tuition reimbursement

Relocation

Job summary

Apple Inc. is seeking a Product Operations Specialist to bridge clinical, operations, engineering, and design teams for health product features. You will voice clinician and operator needs to improve workflows and deliver impactful features.

You will lead cross-functional efforts to define requirements, measure success with KPIs, and drive adoption from concept to launch within Apple’s evolving health ecosystem.

Qualifications

• Bachelor's degree in engineering, science, business, or equivalent field.
• 8+ years of experience building health products or managing health operations.
• 2+ years in Product Management.
• Proven track record of defining successful feature concepts and launching them.
• A keen eye for building user experiences that are delightful while delivering impact.
• Excellent prioritization and time management with strategic and tactical execution.

Responsibilities

• Collaborate with clinicians, design, and engineering to define requirements for new features.
• Define operational SLAs and identify requirements to manage those SLAs.
• Define success metrics and KPIs for new features.
• Drive feature concept approvals across stakeholders.
• Align on multi-year vision, roadmaps, and feature prioritization.
• Provide implementation support for new features including testing, workflow development, training and launch.
• Leverage post-launch metrics and user feedback to inform product strategy.
• Suggest new features based on user feedback and market analysis.
• Other project requirements as needed.

Skills

Product Management

User experience

Executive presence

Interpersonal skills

Education

Bachelor's degree in engineering/science/business

Tools

Data visualization

Job description

Product Operations Specialist - Digital Health Solutions (MSO)

Cupertino, California, United States Software and Services

Our ever-evolving suite of Heath and Wellness products for iPhone and Watch are helping our users live more active, healthier lives. Be ready to make something great when you come here. Dynamic, inspiring people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same dedication to innovation also applies to our business practices - strengthening our commitment to leave the world better than we found it.Imagine what you can do here. AC Wellness Network LLC is a subsidiary of Apple Inc. and is an exclusive management services organization (MSO) for AC Wellness, a dedicated independent medical group that serves Apple Wellness Centers in Santa Clara Valley and digitally, across the US. Our mission is to deliver the world’s best healthcare experiences for Apple employees and their families.

Description

We are seeking a highly motivated and experienced Product Operations Specialist to be a critical bridge between our clinical, operations, engineering, and design teams. In this role, you will be the voice of the clinician and operations, ensuring that our products meet their needs and improve workflows. You will play a key role in defining, developing, and launching new features, driving adoption, and maximizing their impact. You'll be a core member of the team, representing clinical and operational perspectives and ensuring our products deliver exceptional value.

Responsibilities

• Partner with clinicians, design, and engineering to define clinical and operational requirements and use cases for new product features, balancing clinical impact with user experience and technical feasibility.
• Define operational service level agreements and identify requirements to manage those SLAs.
• Define success metrics and KPIs for new features.
• Drive feature concept approvals across various stakeholders.
• Manage expectations of a diverse group of internal and external collaborators, negotiating trade-offs and quickly resolving conflicts.
• Drive alignment on multi-year vision, product roadmaps, and feature prioritization.
• Provide implementation support for new features including testing, workflow development, training and launch
• Leverage post-launch performance metrics and user feedback to inform product strategy and feature prioritization.
• Suggest new features based on user feedback and market analysis.
• Other project requirements as needed

Minimum Qualifications

• Bachelor’s degree, preferably in engineering, science, business or equivalent field
• 8+ years of experience building health products, or managing health operations, with at least 2 years of experience in Product Management
• Consistent track record of defining successful feature concepts and driving product development from concept to launch
• A keen eye for building user experiences that are delightful while delivering impact
• Takes initiative, exhibits a high level of accountability, and makes sound decisions under uncertainty
• Stellar interpersonal skills, with the ability to influence and build consensus at all levels
• A polished communicator with strong executive presence
• Excellent prioritization and time management skills, with the willingness and ability to flex between strategic thinking and tactical execution throughout the day

Preferred Qualifications

• 2+ years serving as the lead Product Manager in a multi-PM organization
• Familiarity with data visualization techniques, healthcare operations and application of software in healthcare setting
• Experience collaborating with software teams to define or refine product definitions

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.