Product Operations Specialist

FranklinCovey Co.; United States; Remote; USD 77,000 - 101,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Employee stock purchasing program

401(k)

Job summary

FranklinCovey in the United States is seeking a Product Operations Specialist to help connect what we build to the teams that sell, support, deliver and localize it. You will help ensure releases land cleanly and keep product knowledge current.

Collaborate across release and localization, support and knowledge operations, and cross-functional communications. You will enable partner teams and apply AI to automate routine work.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization.
• Experience writing customer-facing product documentation such as release notes or knowledge base articles.

Responsibilities

• Support the monthly release cycle end to end: calendar, internal and external release notes, publication and partner communications
• Uphold the launch readiness standard, so support, customer success and the field are prepared before anything ships
• Coordinate course and content launches with the Content team, including readiness checks and supporting help content
• Track post-launch follow-through: confirm what shipped, capture what landed, route follow-ups
• Administer the localization workflow: translation platform administration, string approvals, translator onboarding and release timing across languages
• Coordinate localized launches and announcements so language releases land with the feature
• Maintain the shared cross-team issue board: first review, priority and routing, investigation notes, escalation and board health
• Contribute to customer-facing and internal product documentation. Publish help articles ahead of launch and retire what is stale
• Serve as an accessible first line of contact for support and customer success questions
• Participate in recurring partner forums across support, customer success, sales, marketing, the consultant community and international administrators
• Help manage launch communications and question routing, so every question reaches an answer and every recurring answer becomes documentation
• Facilitate pre-launch enablement for partner teams: sessions, walkthroughs and reference material
• Keep demonstration and training environments current and reliable for field teams
• Contribute to the product operations planning cycle: propose initiatives, document commitments, keep the portfolio current, report progress on a set cadence
• Support portfolio and backlog hygiene across product work-management tools
• Assist in establishing and tracking the function's operating metrics by maintaining baseline data and summarizing realized impact.
• Identify processes that cost time inside the product team and across partners, propose the fixes and support implementation.
• Apply AI to routine work: triage assistance, first drafts of release notes and help articles, recurring reporting. Measure and report what it saves

Skills

Bachelor's degree

2+ years in product operations

Experience writing customer-facing doc

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Asana

Jira

Zendesk

ProductBoard

Job description

We give strategy the human edge™.

FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com.

Title: Product Operations Specialist

Global Title: Product Operations Specialist

Division & Department: Corporate Platform Development

Status: Full-Time Exempt

Reports to: Sr Product Manager

Location: Remote – Anywhere in the contiguous US

Compensation: Anticipated compensation for this position is $77-101k*.

Date Posted: 10/30/2026**

Job Summary

The Product Operations Specialist supports the operating motion that connects what we build to everyone who sells, supports, delivers and localizes it. You will help ensure that releases land cleanly, keep product knowledge current, and give every partner team one reliable place to go.

You will assist with recurring operations across release and launch, localization, support and knowledge, partner communication, enablement and team business operations. You will promote the standard for how that work is done and take repetitive work out of the queue through better process and applied AI. You will work daily with customer support, customer success, sales, marketing, content and localization.

Essential Job Functions

Release and launch operations

• Support the monthly release cycle end to end: calendar, internal and external release notes, publication and partner communications

• Assist in upholding the launch readiness standard, so support, customer success and the field are prepared before anything ships

• Coordinate course and content launches with the Content team, including readiness checks and supporting help content

• Track post-launch follow-through: confirm what shipped, capture what landed, route follow-ups

Localization operations

• Administer the localization workflow: translation platform administration, string approvals, translator onboarding and release timing across languages

• Coordinate localized launches and announcements so language releases land with the feature

Support and knowledge operations

• Maintain the shared cross-team issue board: first review, priority and routing, investigation notes, escalation and board health

• Contribute to customer-facing and internal product documentation. Publish help articles ahead of launch and retire what is stale

• Serve as an accessible first line of contact for support and customer success questions

Cross-functional communication

• Participate in recurring partner forums across support, customer success, sales, marketing, the consultant community and international administrators

• Help manage launch communications and question routing, so every question reaches an answer and every recurring answer becomes documentation

Enablement coordination

• Facilitate pre-launch enablement for partner teams: sessions, walkthroughs and reference material

• Keep demonstration and training environments current and reliable for field teams

Business operations

• Contribute to the product operations planning cycle: propose initiatives, document commitments, keep the portfolio current, report progress on a set cadence

• Support portfolio and backlog hygiene across product work-management tools

• Assist in establishing and tracking the function's operating metrics by maintaining baseline data and summarizing realized impact.

Process Improvement

• Identify processes that cost time inside the product team and across partners, propose the fixes and support implementation.

• Apply AI to routine work: triage assistance, first drafts of release notes and help articles, recurring reporting. Measure and report what it saves

Travel

Occasional team or on-site planning (<10%).

Basic Qualifications

• Bachelor's degree or equivalent practical experience

• 2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization

• Experience writing customer-facing product documentation such as release notes or knowledge base articles

Preferred Skills & Experience

• Ownership of a recurring release or launch process spanning multiple teams, including its communications

• Fluency with product and work-management tooling (Asana, Jira, Zendesk, ProductBoard or equivalents)

• Hands-on use of AI tools to automate recurring operational work, and judgment about what should not be automated

• Localization or translation management (Transifex, Smartling, Phrase or equivalent)

• SaaS or platform company serving enterprise customers

• Coordination-level experience with enterprise integrations such as HRIS, single sign-on or SCORM

• Standing up a product operations function, or a new operational process, from scratch

• Reporting and dashboard tools

• Coaching teammates without formal management authority

• Clear written and verbal communication with technical and non-technical audiences

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Employer Information

For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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