Product Operations Specialist

Milliman, Inc; Seattle (WA); On-site; USD 82,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Discretionary bonus

PTO 15 days

Paid holidays

Parental leave

Life insurance

Disability insurance

Job summary

Milliman's Seattle-based healthcare practice is seeking a Product Operations Specialist to enhance software management processes. The role involves coordinating with account managers, data analysts, and subject matter experts to maintain releases, update roadmaps, and ensure accurate CRM data.

On-site work in Seattle is required, with a focus on onboarding, invoicing, and process improvements. Ideal candidates bring 2–5 years in product operations or data analytics, strong communication skills,

Qualifications

• 2–5 years in product operations or data analytics roles.
• Excellent verbal and written communication.
• Experience coordinating with senior consultants and product leaders.
• Comfortable sending template-based client follow-ups.

Responsibilities

• Support development, maintenance, and distribution of healthcare software products.
• Coordinate with account managers and SMEs to update roadmaps and releases.
• Improve product support processes, onboarding, distribution, and invoicing.
• Maintain clean CRM data, load and categorize contacts from events and inquiries.
• Schedule meetings with product leaders and track pipeline status.
• Assist with general and administrative financial tasks.

Skills

Communication

Stakeholder coordination

Follow-up templates

Fast-paced environment

Tools

Dynamics CRM

Excel

AI tools

Job description

Milliman's Seattle healthcare practice provides consulting services to clients in the healthcare industry including health plans, government payers, providers, and reinsurers. We are looking for a Product Operations Specialist to develop and improve upon existing software management processes.

About Our Practice

Milliman's Seattle Health Practice partners with a broad spectrum of organizations, including insurance companies, health plans, government agencies, healthcare providers, reinsurers, Accountable Care Organizations (ACOs), health technology firms, and employers. Our team includes over 180 actuarial professionals, supported by expert consultants, IT specialists, and dedicated operations staff.

Join Milliman and collaborate with some of the most accomplished professionals in the health industry. Our mentor program ensures you have a dedicated colleague to guide your career growth, providing the support and resources you need to thrive. For motivated candidates, this is an exceptional opportunity to advance professionally while making a meaningful impact in healthcare.

What You Will Do

In this role, you will have the opportunity to

• Support the development, maintenance, and distribution of healthcare financial and analytic software products
• Communicate with account managers and subject matter experts to coordinate customer communication, distribute and apply new releases, gather feedback, and update the product roadmap
• Improve upon existing software product support processes by supporting:
  • New client onboarding
  • Managing software distribution: new release distribution, including deployment and upgrades for both stand-alone and cloud
  • Invoicing and billing processes for software products
• Support product growth operations by:
  • Maintaining clean product-related account and contact data in Dynamics;
  • Loading, categorizing, and updating contacts from webinars, conferences, website inquiries, LinkedIn requests, and other inbound sources;
  • Coordinating standard follow-up communications for prospects;
  • Scheduling introductory meetings with appropriate product leaders or consultants;
  • Tracking lead source and status; preparing pipeline review materials; and
  • Following up with consultants and account owners to keep opportunity records current
  • Assist with general and administrative financial tasks

What We're Looking For

Professional Qualifications

• 2-5 years of experience as a product operations specialist or product data analyst, developing and improving existing software and customer or client relationship management processes
• Exceptional verbal and written communication skills
• Experience coordinating with senior consultants and product leaders
• Comfortable sending template-based follow-up to clients and prospects

Personal Qualifications

• Ability to take direction from senior team members and execute in a timely manner
• Capable of working in a fast-paced environment with simultaneous projects and teams
• Interest in healthcare products, client development, and commercial operations

Preferred Qualifications

• Experience with CRM systems, preferably Dynamics
• Experience with Microsoft Excel
• Experience leveraging AI tools (e.g., Copilot, Claude, ChatGPT)
• Detail-oriented, proactive, solution-oriented, affinity with numbers
• Experience working with/in the health insurance industry

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Location

This position is based out of the Milliman office in Seattle, Washington. Candidates hired into this role must be willing to work onsite a minimum of three days per week. The expected application deadline for this job is October 23rd, 2026.

Compensation

The overall salary range for this role is $82,455 - $131,905. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Employees are also eligible for a bonus under our standard bonus policy.

Benefits

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year.
• Family Building Benefits - Includes adoption and fertility assistance.
• Paid Parental Leave - Up to 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman's commitments to our people, inclusion, and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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