Product Operations Specialist

Milliman Ireland; Seattle (WA); On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan

Discretionary Bonus Program

Paid Time Off

Job summary

Milliman’s Seattle healthcare practice seeks a Product Operations Specialist to enhance software management processes and support product growth. You will work with account managers and subject matter experts to coordinate releases, gather feedback, and update the roadmap, while maintaining data integrity in Dynamics and handling onboarding, invoicing, and contact loading.

The ideal candidate will have 2-5 years’ experience in product operations or data analysis, strong communication skills, and

Qualifications

• 2-5 years of experience as a product operations specialist or product data analyst, developing and improving existing software and customer or client relationship management processes.
• Exceptional verbal and written communication skills.
• Experience coordinating with senior consultants and product leaders.
• Comfortable sending template-based follow-up to clients and prospects.

Responsibilities

• Support the development, maintenance, and distribution of healthcare financial and analytic software products.
• Coordinate customer communication, deploy releases, gather feedback, and update the product roadmap.
• Improve existing software product support processes: onboarding, distribution, invoicing, upgrades.
• Maintain clean product-related data in Dynamics and load/update contacts from various sources.
• Schedule meetings with product leaders or consultants and track lead sources and pipeline materials.
• Assist with general and administrative financial tasks.

Skills

Communication

Coordination

Adaptability

Template-based follow-up

Tools

Dynamics

Microsoft Excel

AI tools

Job description

Milliman's Seattle healthcare practice provides consulting services to clients in the healthcare industry including health plans, government payers, providers, and reinsurers. We are looking for a ProductOperations Specialist to develop and improve upon existing software management processes.

About Our Practice Milliman’s Seattle Health Practice partners with a broad spectrum of organizations, including insurance companies, health plans, government agencies, healthcare providers, reinsurers, Accountable Care Organizations (ACOs), health technology firms, and employers. Our team includes over 180 actuarial professionals, supported by expert consultants, IT specialists, and dedicated operations staff.

Join Milliman and collaborate with some of the most accomplished professionals in the health industry. Our mentor program ensures you have a dedicated colleague to guide your career growth, providing the support and resources you need to thrive. For motivated candidates, this is an exceptional opportunity to advance professionally while making a meaningful impact in healthcare.

What You Will Do In this role, you will have the opportunity to :

• Support the development, maintenance, and distribution of healthcare financial and analytic software products
• Communicate with account managers and subject matter experts to coordinate customer communication, distribute and apply new releases, gather feedback, and update the product roadmap
• Improve upon existing software product support processes by supporting:
  • New client onboarding
  • Managing software distribution: new release distribution, including deployment and upgrades for both stand-alone and cloud
  • Invoicing and billing processes for software products
• Support product growth operations by:
  • Maintaining clean product-related account and contact data in Dynamics;
  • Loading, categorizing, and updating contacts from webinars, conferences, website inquiries, LinkedIn requests, and other inbound sources;
  • Coordinating standard follow-up communications for prospects;
  • Scheduling introductory meetings with appropriate product leaders or consultants;
  • Tracking lead source and status; preparing pipeline review materials; and
  • Following up with consultants and account owners to keep opportunity records current
  • Assist with general and administrative financial tasks

WhatWe’reLooking For Professional Qualifications

• 2-5years of experience as a product operations specialist or product data analyst, developing and improving existing software and customer or client relationship management processes
• Exceptional verbal and written communication skills
• Experience coordinating with senior consultants and product leaders
• Comfortable sending template-based follow-up to clients and prospects

Personal Qualifications

• Ability to take direction from senior team members and execute in a timely manner
• Capable of working in a fast-paced environment with simultaneous projects and teams
• Interest in healthcare products, client development, and commercial operations

Preferred Qualifications

• Experience with CRM systems, preferably Dynamics
• Experience with Microsoft Excel
• Experience leveraging AI tools (e.g., Copilot, Claude, ChatGPT)
• Detail-oriented, proactive, solution-oriented, affinity with numbers
• Experience working with in the health insurance industry

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Location This position is based out of the Milliman office in Seattle, Washington. Candidates hired into this role must be willing to work onsite a minimum of three days per week. The expected application deadline for this job is October 23rd, 2026.

Compensation The overall salary range for this role is $82,455- $131,905. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Employees are also eligible for a bonus under our standard bonus policy.

Benefits We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year
• Family Building Benefits - Includes adoption and fertility assistance
• Paid Parental Leave - Up to 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ( https://www.milliman.com/en/social-impact ) to learn more about Milliman’s commitments to our people, inclusion, and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.