Product Operations Specialist

Sales Match; Jersey City (NJ); Remote; USD 46,000 - 66,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training on named tools

Regular check-ins with team lead

Skill development in product analytics

Health coverage and paid leave

Job summary

Sales Match is seeking a Product Operations Specialist to help keep product processes organized and data reliable. Working with Jira and Amplitude, you will support product managers, customer support, and operations to track requests, readiness, and handoffs while ensuring consistent decisions.

This fully remote role is based in New Jersey with a 40-hour workweek. You will manage backlogs, prepare reviews, monitor release readiness, and coordinate approvals, delivering accurate notes and clear

Qualifications

• High school diploma or equivalent.
• 1–2 years in product ops, product support coordination, or related business operations preferred.
• Familiarity with Jira for requests categorization, status updates, and ownership tracking.
• Familiarity with Amplitude and interpreting basic usage measures.
• Clear written and verbal communication; reliable workspace and 40-hour weekly commitment.

Responsibilities

• Review and categorize incoming product requests with clear issue, source, and outcome.
• Enter and link requests in Jira, identifying duplicates before routing for review.
• Check customer feedback for missing context and request clarifications when needed.
• Maintain backlog details, owners, status labels, and review dates for prioritization.
• Summarize usage trends in Amplitude without presenting unverified findings.
• Prepare product review summaries with themes, decisions, dependencies, and owners.
• Track release readiness against business checklists and escalate blockers to the PM.
• Coordinate UAT checks against approved scenarios and route unexpected results appropriately.
• Follow up on overdue updates and communicate revised status to stakeholders.
• Close completed requests with accurate notes and handoffs across the workflow.

Skills

Jira

Amplitude

Product operations

Communication

Cross-functional teamwork

Education

High school diploma or equivalent

Tools

Jira

Amplitude

Job description

Job Title: Product Operations Specialist

Monthly Pay: $4,140 - $5,881 USD per month

Summary:

Working in a project management tool such as Jira and a product analytics platform such as Amplitude, the Product Operations Specialist keeps product operations organized and information dependable. The role sits within the product management team and works under a product operations team lead, supporting consistent decisions and handoffs. You will work with product managers, customer support colleagues, and business operations partners to organize feedback, track readiness, and clarify outstanding questions. This fully remote position offers desk-based work from home in New Jersey, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming product requests from the shared queue, emails, and internal tickets, checking that each submission includes a clear issue, source, and requested outcome.
• Enter and categorize requests in a project management tool such as Jira, linking related items and identifying duplicates before routing them for review.
• Check customer feedback for missing context, separate reported problems from feature suggestions, and ask the submitting colleague for clarification when information is incomplete.
• Maintain product backlog details, assigned owners, status labels, and review dates so product managers can assess priorities using consistent, current information.
• Review usage trends in a product analytics platform such as Amplitude, summarize observable changes, and flag unexplained differences without presenting assumptions as findings.
• Prepare product review summaries covering request themes, open decisions, dependencies, and action owners, giving colleagues a clear basis for discussion and follow-through.
• Track release readiness against agreed business checklists, confirm internal guidance is available, and raise missing approvals or unresolved questions to the responsible product manager.
• Coordinate business user acceptance checks against approved scenarios, capture outcomes, and route unexpected results to the product manager without performing technical troubleshooting.
• Follow up with action owners when updates are overdue, elevate unresolved blockers to the product operations team lead, and communicate revised status to affected colleagues.
• Close completed requests after owner confirmation; quality is judged through accuracy, turnaround, complete notes, dependable follow-up, and clear handoffs across the product workflow.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of experience in product operations, product support coordination, or related business operations preferred.
• Understanding of product backlogs, feature requests, release readiness, and the distinction between operational coordination and product prioritization decisions.
• Familiarity with a project management tool such as Jira for request categorization, status updates, ownership tracking, and action follow-up.
• Familiarity with a product analytics platform such as Amplitude and interpreting basic usage measures without overstating what the information shows.
• Ability to compare request details, spot inconsistencies, summarize recurring themes, and maintain useful operational notes for colleagues.
• Clear written and verbal communication for asking focused questions, explaining status, and escalating blockers with relevant context.
• A reliable computer, high-speed internet, and quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote, desk-based work from home within the stated location.
• Structured onboarding and training on the named systems and product operations workflows.
• Regular check-ins with the team lead to review questions, priorities, and progress.
• Build skills in product analytics, backlog organization, release readiness, and stakeholder coordination.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.