Product Operations Specialist

Actionstep; Denver (CO); On-site; USD 56,000 - 60,000; Full time

Job summary

Actionstep is seeking a Product Operations Specialist to optimize tools and manage product analytics. Ideal candidates have 2+ years in product operations, thrive in fast-paced environments, and possess strong analytical skills. The role offers competitive salary, benefits, and opportunities for growth in a dynamic SaaS environment.

Benefits

Flexible working culture

Robust medical, dental, vision offerings

401K with company match

Frequent team building events

Take your birthday off

Qualifications

• 2+ years in Product Operations, Product Analytics, or a related role.
• Hands-on experience with Pendo or similar analytics tools.
• Strong written and verbal communicator.

Responsibilities

• Serve as operational backbone of the Product team.
• Manage product analytics and cross-functional communication.
• Drive measurable impact across the product lifecycle.

Skills

Product Analytics

Data Management

Cross-functional Communication

Pendo

Organizational Skills

SQL

Education

Bachelor's Degree in relevant field

Tools

Jira

Amplitude

Mixpanel

Zendesk

Intercom

Job description

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Ready to help modernize the legal world?

Are you the kind of person who loves turning chaos into clarity? Do you geek out over data dashboards, product processes, and finding smarter ways to get things done? Want to work with a team that’s transforming an entire industry?

At Actionstep, we’re helping law firms ditch out dated systems and manual processes so they can run smarter, faster, and more efficiently. Our cloud-based platform empowers legal teams to deliver great client service while growing their businesses—with less stress and more tech.

We’re growing fast and looking for a Product Operations Specialist who thrives in a dynamic environment, loves optimizing tools like Pendo, and knows how to bring order to cross-functional chaos.

Sound like your kind of challenge?

The Role at a Glance:

Product Operations Specialist

Highly Competitive Salary & Benefits Package

Company: Comprehensive legal business management platform for midsize law firms.

Pedigree: Fast growing, dynamic Saas business with a global customer base and team.

Who we are:

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand.

The Product Operations Specialist Role:

As a Product Operations Specialist, you’ll serve as the operational and analytical backbone of the Product team. Your role will combine product analytics management (especially using Pendo), cross-functional communication, and delivery governance to help drive measurable impact across the product lifecycle.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing tools and processes, and is passionate about supporting a team to do their best work. You'll help structure how the team works, track success metrics, and ensure visibility across initiatives and product communications.

About you:

• 2+ years in Product Operations, Product Analytics, or an adjacent role in a SaaS company.

• Hands-on experience with Pendo (or a similar platform like Amplitude or Mixpanel), with a strong understanding of event tagging, guide creation, and segmentation logic.

• Comfortable working with data and dashboards to extract insights and communicate them clearly to product and leadership teams.

• Highly organized and proactive, with the ability to juggle competing priorities across multiple initiatives.

• Strong written and verbal communicator, able to connect stakeholders across technical and non-technical backgrounds.

• Familiarity with agile tools and practices (e.g., Jira, Productboard, Confluence).

Bonus Points:

• Experience in legal tech or adjacent professional services platforms.

• Basic proficiency with SQL or data exploration tools

• Familiarity with customer feedback platforms like Zendesk, Intercom, or Productboard.

Why You’ll Love Working at Actionstep:

• Flexible, remote-friendly working culture.

• A collaborative product and engineering team that values process and performance equally.

• Growth opportunities in a scaling SaaS business with global customers.

• The chance to work on products that empower legal professionals around the world.

We have a fantastic and inspirational working environment!

• Robust medical, dental, vision offerings

• 401K with company match

• Flexible working and PTO

• Take your birthday off

• Frequent team building events

• Fantastic training and development opportunities

Think you’re a great fit? Apply now to fast-track your application directly to our Leadership Team.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Product Management

• Industries

  Software Development

Referrals increase your chances of interviewing at Actionstep by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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