Product Operations & Onboarding Specialist

Guardify Inc.; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Guardify Inc. is seeking a Product Operations Manager to own onboarding, data migrations, and customer success for Cases, Evidence, and Capture.

This hands-on role leads onboarding calls, data migrations, and escalations while collaborating with Product, Engineering, and Account Management to ensure exceptional support and adoption. This individual contributor role offers growth into team leadership as Guardify expands, with a focus on scalable onboarding processes and AI-assisted tools to

Qualifications

• 4+ years of experience in onboarding, implementation, customer operations, support, or solutions consulting within a software company.
• Proven experience managing customer onboarding or software implementations from start to finish.
• Ability to manage multiple customer implementations, deadlines, and priorities.
• Strong analytical and problem-solving skills, with experience identifying and addressing root causes.
• Experience working with data, spreadsheets, migration mapping, and support reporting.
• Strong written and verbal communication skills, including managing difficult customer conversations.

Responsibilities

• Manage customer onboarding from initial intake through data migration, account setup, training, and go-live.
• Establish and manage customer go-live timelines, ensuring successful implementation and adoption.
• Oversee complex data migrations from legacy systems while protecting sensitive customer information.
• Coordinate multi-center and statewide implementations.
• Develop customer training resources, documentation, and support materials.
• Manage customer support requests, escalations, and issue resolution.
• Collaborate with Engineering and Product teams to identify and resolve technical challenges.
• Identify recurring customer issues and implement improvements that address root causes.
• Develop scalable onboarding and support processes, including automation and AI-assisted tools.
• Track onboarding timelines, customer activation, support performance, and customer satisfaction.
• Use data and customer feedback to improve product operations and the overall customer experience.

Skills

Onboarding management

Data migrations

Customer operations

Analytics

Cross-functional collaboration

Communication

Problem solving

Job description

Guardify Inc. is seeking a Product Operations Manager to own onboarding, data migrations, and customer success for Cases, Evidence, and Capture.

This hands-on role leads onboarding calls, data migrations, and escalations while collaborating with Product, Engineering, and Account Management to ensure exceptional support and adoption. This individual contributor role offers growth into team leadership as Guardify expands, with a focus on scalable onboarding processes and AI-assisted tools to