Product Operations Lead — Onboarding & Success

Nebraska Angels; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

Guardify seeks a Product Operations Manager to own onboarding and ongoing customer success across our platform, including Cases, Evidence, and Capture. This hands-on role will lead onboarding calls, data migrations, and issue resolution to ensure customers derive maximum value from Guardify.

You will collaborate with Product Managers, Engineering, and Account Management to ensure smooth adoption and delivery of scalable processes, with potential growth into leadership as the company expands.

Responsibilities

• Manage customer onboarding from initial intake through data migration, account setup, training, and go-live.
• Establish and manage customer go-live timelines, ensuring successful implementation and adoption.
• Oversee complex data migrations from legacy systems while protecting sensitive customer information.
• Coordinate multi-centre and statewide implementations.
• Develop customer training resources, documentation, and support materials.
• Manage customer support requests, escalations, and issue resolution.
• Collaborate with Engineering and Product teams to identify and resolve technical challenges.
• Identify recurring customer issues and implement improvements that address root causes.
• Develop scalable onboarding and support processes, including automation and AI-assisted tools.
• Track onboarding timelines, customer activation, support performance, and customer satisfaction.
• Use data and customer feedback to improve product operations and the overall customer experience.

Job description

Guardify seeks a Product Operations Manager to own onboarding and ongoing customer success across our platform, including Cases, Evidence, and Capture. This hands-on role will lead onboarding calls, data migrations, and issue resolution to ensure customers derive maximum value from Guardify.

You will collaborate with Product Managers, Engineering, and Account Management to ensure smooth adoption and delivery of scalable processes, with potential growth into leadership as the company expands.