Product operations manager development

Facebook App; Columbia (SC); Remote; USD 169,000 - 205,000; Full time

Job summary

Meta Platforms is seeking a Product Operations Manager to enhance product quality and process improvements. This role involves overseeing internal reporting of product issues and collaborating with teams to implement strategies supporting product stability. Ideal candidates will have experience with data analysis, SQL, and excellent communication skills.

Benefits

Equity

Comprehensive benefits

Bonus opportunities

Qualifications

• 2 years experience in Product Operations or related fields.
• Experience in interfacing with technologies for web and native applications.
• Ability to use data to influence strategy.

Responsibilities

• Develop and communicate analyses based on product feedback.
• Collaborate with partners to improve product quality.
• Oversee internal processes for reporting quality issues.

Skills

SQL

Excel

Data Analysis

Problem Solving

Communication

Education

Bachelor's degree in Computer Science, Information Systems, Operations Management

Job description

Summary:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Required Skills:

Product Operations Manager, Development – AR Glasses Responsibilities:

1. Become an expert in the health and quality of Meta products.

2. Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback.

3. Own the process for collecting, investigating, and triaging internal reports of quality and stability issues.

4. Collaborate with a vendor partner to execute daily triage workflows.

5. Inform and deliver new strategies and tactics for delivering high-quality products to end users at scale.

6. Collaborate with other Product, Engineering, and Product Operations partners to implement product, process, and tool improvements.

7. Maintain training and process documentation for product specific triage areas.

8. Verify stability, interoperability, portability, security, and scalability of system architecture.

9. Develop system engineering, software engineering, system integration, and distributed system architectures.

10. Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.

11. Support dogfooding and bug bashes for the company’s products.

12. Establish and oversee signal processing for user feedback for the company’s products.

13. Evaluate processing quality and improve deliverables to engineering customers, to improve issue actionability.

14. Partner closely with QA, XFN to improve signal processing quality and technical depth overtime, reducing engineering debugging effort.

15. Consistently analyze and report on user trends for the company’s products, enabling teams to prioritize top user pain points for fixes and roadmaps.

16. Take accountability to resolve operational metrics fluctuations within product feedback flows.

17. Work with central ops teams to plan and support growing vendor needs for feedback processing on the company’s products, inclusive of staffing and device allocations.

18. Enable process automation and tooling to enhance the bug management ecosystem.

19. Support horizontal programs, like audits, SLA, engineering feedback loops, bug bashes, and other Product-Operations-wide efforts.

20. Work with manager to set goals against the company’s menu of services, prioritizing investments based on product maturity.

21. Partner closely with other product and ops ICs to ensure process and program cohesion.

22. Support Prod Ops central investments, like OKRs and operational maturity projects, to enable long-term evolution of org workflows.

23. Telecommuting from anywhere in the U.S.

24. permitted.

Minimum Qualifications:

Minimum Qualifications:

25. Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Information Systems, Operations Management, or a related field and 2 years of experience in the job offered or related occupation.

26. Requires 2 years of experience involving the following:

27. 1. Interfacing with technologies used to build web and native applications

28. 2. SQL

29. 3. Excel

30. 4. Using data to tell a story and influence direction

31. 5. Breaking down ambiguous issues into component parts to develop solutions

32. and 6. Communicating the measurable impact of change.

Public Compensation:

$169,715/year to $204,930/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].