Product Operations Manager (Consumer Data / Marketing Technology)

Clorox Company; North Carolina; Hybrid; USD 100,000 - 193,000; Full time

Job summary

Clorox is seeking a Product Operations Manager (Consumer Data / Marketing Technology) to translate product direction into executable work across product, technology and business teams. You’ll refine requirements, align delivery needs, and guide initiatives from validation through launch and ongoing operations.

You will maintain documentation, manage dependencies, and escalate decisions requiring broader judgment while driving governance and practical coordination in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years in technical program management, product operations, or related field.
• Experience turning defined direction into delivery plans, requirements, and acceptance criteria.
• Proven ability to lead cross-functional initiatives with multiple stakeholders and vendors.
• Experience managing complex programs with timelines, milestones, risks, and readiness activities.
• Experience applying repeatable implementation patterns, governance, and procedures.
• Hands-on experience with digital/MarTech or data platform implementations.
• Strong problem-solving and communication skills for diverse audiences.

Responsibilities

• Organize direction, scope, and requirements into executable delivery plans.
• Coordinate cross-functional teams to drive project execution across Marketing, Technology, Data, Privacy, Security, and more.
• Manage intake, backlog quality, Jira workflows, Confluence documentation, and end-to-end traceability.
• Translate requirements into detailed user stories, acceptance criteria, and business rules.
• Identify dependencies, risks, and approvals with governance and platform knowledge.
• Lead planning sessions to align stakeholders and remove blockers.

Skills

Cross-functional coordination

Process improvement

Stakeholder management

Agile planning

Documentation & governance

Education

Bachelor’s degree or equivalent professional experience

Tools

Jira

Confluence

Job description

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

The Product Operations Manager (Consumer Data / Marketing Technology) turns defined product direction and requirements into coordinated, delivery-ready work and drives execution across product, technology, and business teams. You’ll refine requirements, align teams on delivery needs, and guide initiatives through validation, launch, and transition to ongoing operations. Drawing on working knowledge of platform capabilities, implementation practices, and governance, you’ll anticipate dependencies, maintain clear documentation and traceability, and resolve delivery challenges while escalating decisions that require broader business or specialized technical judgment. This role is ideal for a collaborative problem-solver who thrives in a fast-paced environment and combines operational discipline with practical coordination to deliver meaningful results.

In this role, you will:

• Organize Product Owner-defined direction, prioritized scope, and high-level requirements into executable delivery plans and actionable workstreams.
• Coordinate cross-functional teams across Marketing, Technology, Data, Privacy, Security, Procurement, agencies, and external partners to drive successful project execution.
• Manage intake processes, backlog quality, Jira workflows, Confluence documentation, and end-to-end requirement traceability.
• Elaborate defined requirements into detailed user stories, acceptance criteria, documented business rules, process documentation, and validation scenarios, clarifying gaps with the Product Owner and technical partners as needed.
• Identify delivery needs, dependencies, risks, and approvals by developing and applying working knowledge of platform capabilities, implementation patterns, and governance requirements
• Lead project planning and working sessions to align stakeholders, remove blockers, communicate progress, and drive accountability.
• Resolve delivery-level ambiguity and execution challenges within established direction through informed coordination, practical problem-solving, and stakeholder collaboration.
• Coordinate platform administration and integration lifecycle activities, from access, taxonomy implementation, data mapping, and environment readiness through testing, launch, monitoring, support, migration, and offboarding, within established governance and vendor onboarding processes.
• Maintain documentation for integrations, data flows, business rules, support processes, and reusable implementation practices.
• Partner with engineering, architecture, governance, and vendor teams to investigate issues, evaluate solutions, and validate end-to-end delivery.
• Monitor project health, track milestones and delivery outcomes, and elevate decisions affecting scope, priorities, business rules, governance, architecture, or specialized technical matters to the appropriate owners.
• Improve operational processes, templates, workflows, and delivery standards to enhance efficiency and consistency.

What we look for:

• Bachelor’s degree or equivalent relevant professional experience.
• 5+ years of experience in technical program management, product operations, program delivery, business systems analysis, marketing technology, data platforms, or a related field.
• Experience converting defined business or product direction into delivery plans, detailed requirements and work items, acceptance criteria, process documentation, validation scenarios, or implementation activities.
• Proven ability to lead and coordinate cross-functional initiatives involving multiple stakeholders, matrixed teams, and external vendors or partners.
• Experience managing complex programs, including timelines, milestones, dependencies, risks, issues, decisions, and implementation readiness activities.
• Experience learning and applying repeatable implementation patterns, operating procedures, and governance requirements to new and related delivery scenarios.
• Hands‑on experience supporting digital, MarTech, consumer data, or technology platform implementations, including integrations and operational readiness activities.
• Strong problem‑solving and execution skills, with the ability to resolve delivery‑level ambiguity within established direction, identify practical solutions, and drive work forward with limited oversight while recognizing decisions that require escalation.
• Excellent communication, facilitation, and stakeholder management abilities, including experience translating technical, business, and data concepts for diverse audiences.
• Demonstrated ability to collaborate effectively with technical teams and understand platform capabilities, data integrations, and governance requirements without serving as the primary engineer or architect.

Preferred Qualifications

• Experience with first-party consumer data, consumer packaged goods (CPG), consumer marketing, or enterprise MarTech environments is strongly preferred.
• Experience supporting consumer engagement, customer data, CRM, or marketing technology ecosystems.
• Experience with Agile planning, PI planning, Jira, or comparable work-management platforms is preferred.

Workplace type:

Hybrid: This individual will work in the office 3 days a week and remotely the other two days.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.

Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

• –Zone A: $109,400 - $210,000
• –Zone B: $100,300 - $192,500
• –Zone C: $91,200 - $175,000

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.