Product Operations Manager

Trybe; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Trybe is seeking a Product Operations Manager to own operational processes that support product launches, documentation, customer education, and ongoing product improvements.

You will work with the CPTO and collaborate with Product, Engineering, Customer Experience, and Marketing to ensure new features are tested, communicated, and adopted effectively.

Qualifications

• 2–5 years of experience in Product Operations or related SaaS role.
• Strong technical aptitude to understand and test software products.
• Experience supporting product launches, feature testing, documentation, or enablement.
• Experience using AI tools to analyze data and automate tasks.

Responsibilities

• Test new features before launch, identifying bugs, usability issues, and opportunities to improve the customer experience.
• Coordinate product launches, ensuring documentation, internal training, support resources, and customer communications are ready.
• Create, review, and maintain accurate product documentation, help center articles, and internal knowledge bases.
• Collaborate with Marketing to develop accurate product announcements, feature demonstrations, and educational content.
• Improve AI-powered customer support by reviewing responses, updating knowledge sources, and identifying opportunities for automation.
• Monitor customer feedback, support conversations, product analytics, and bug reports to identify recurring issues and emerging trends.
• Work closely with Product and Engineering to prioritize improvements and resolve product-related customer issues.
• Develop scalable processes and workflows that improve product launch readiness, communication, and customer adoption.
• Track product feedback and operational performance to help inform product decisions.

Skills

Technical aptitude

Product operations

Analytical skills

Communication

Cross-functional collaboration

Tools

APIs

Product analytics tools

AI tools

Shopify

Meta platforms

Job description

We’re looking for a Product Operations Manager to own the operational processes that support product launches, documentation, customer education, and ongoing product improvements.

You’ll work directly with our Chief Product & Technology Officer (CPTO) and collaborate closely with Product, Engineering, Customer Experience, and Marketing to ensure new features are thoroughly tested, clearly communicated, and successfully adopted.

This is a hands-on, technical individual contributor role for someone who understands how software products work, is comfortable using AI tools, and can turn customer feedback into actionable product improvements.

What You’ll Do

• Test new features before launch, identifying bugs, usability issues, and opportunities to improve the customer experience.
• Coordinate product launches, ensuring documentation, internal training, support resources, and customer communications are ready.
• Create, review, and maintain accurate product documentation, help center articles, and internal knowledge bases.
• Collaborate with Marketing to develop accurate product announcements, feature demonstrations, and educational content.
• Improve AI-powered customer support by reviewing responses, updating knowledge sources, and identifying opportunities for automation.
• Monitor customer feedback, support conversations, product analytics, and bug reports to identify recurring issues and emerging trends.
• Work closely with Product and Engineering to prioritize improvements and resolve product-related customer issues.
• Develop scalable processes and workflows that improve product launch readiness, communication, and customer adoption.
• Track product feedback and operational performance to help inform product decisions.

Qualifications

• 2-5 years of experience in Product Operations, Product Management, Technical Customer Success, Product Enablement, or a related role at a SaaS or technology company.
• Strong technical aptitude and the ability to understand, test, and troubleshoot software products and integrations.
• Experience supporting product launches, feature testing, documentation, or customer enablement.
• Comfortable working with AI tools to analyze information, improve workflows, and automate repetitive tasks.
• Strong analytical and problem-solving skills, with the ability to distinguish product issues from documentation or support gaps.
• Excellent written communication skills and the ability to explain technical concepts clearly.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced startup environment.
• Experience collaborating across Product, Engineering, Support, and Marketing teams.
• Familiarity with Shopify, Meta, TikTok, APIs, or product analytics tools is a plus.

Why Trybe

• High-growth environment: Join a rapidly scaling technology company transforming creator marketing.
• Direct impact: Play a central role in how new features are launched, communicated, and experienced by customers.
• Real ownership: Build and improve the processes that connect Product, Engineering, Customer Experience, and Marketing.
• AI-first environment: Work with modern AI tools and automation to improve product operations and customer experience.
• Career growth: Work closely with product leadership and take on increasing responsibility as the company scales.