Product Operations Manager

Legora; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

New York office

Competitive compensation

Team-oriented culture

Job summary

Legora AB is seeking a Product Operations Manager to orchestrate release management across the company and client teams. You will own the release lifecycle for a product area, ensure timely shipping, and streamline how customer feedback and data reach Product teams to drive evidence-based decisions.

This hands-on role requires comfort with ambiguity, rapid learning, and the ability to turn unclear problems into concrete steps.

Qualifications

• 4+ years in product operations, program management, or related roles.
• Experience running launches or programs across Product/Engineering/go-to-market.
• Ability to bring structure to unclear problems and maintain momentum with changing priorities.
• Strong written and verbal communication with technical and non-technical teams.

Responsibilities

• Run release planning and readiness for major launches with clear scope and ownership.
• Maintain the product roadmap view and ensure teams have updated information.
• Build a reliable product-feedback process translating requests into evidence for prioritization.
• Track health post-launch using adoption metrics and qualitative feedback to guide next steps.
• Maintain knowledge base across Notion and other internal sources; improve workflows and automation.
• Use lightweight tooling to remove operational friction and ship small fixes or analyses.

Skills

Product operations

Program management

Communication

Problem solving

Codebase familiarity

Tools

Notion

Documentation as code

Scripting/automation

Job description

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you're driven by impact, pace, and raising the bar. This is the place.

The role

We're hiring a Product Operations Manager to join our team and be part of the machine that facilitates product release management for the whole company and our clients.

You'll own the operating system around releases for a specific product area: what is shipping, when it is ready, who needs to act, and what happens after launch. You'll also improve how customer feedback and product data reach Product teams, so decisions are based on useful evidence rather than scattered requests.

You'll need to be exceptionally comfortable with ambiguity and bring a practical, problem-solving mindset. You'll jump into unfamiliar challenges, learn fast, and turn unclear problems into concrete next steps without waiting for a perfect brief or a ready-made playbook.

This is a hands-on individual-contributor role reporting to the Head of Product Operations. You'll work across Product, Engineering, Support, Product Marketing, Engagement, and customer-facing teams in the US and Europe.

What you'll do

• Run release planning and readiness for major launches. Keep scope, owners, dependencies, risks, documentation, communications, and rollout decisions clear.

• Maintain the company-facing view of the product roadmap and releases, and make sure partner teams have accurate information as plans change.

• Build and maintain a reliable product-feedback process. Turn requests, support issues, and customer observations into evidence Product teams can prioritise and act on.

• Track product and release health after launch. Use adoption data, operational metrics, and qualitative feedback to flag problems and recommend next steps.

• Maintain the product knowledge layer across Notion, documentation as code, and other internal sources of truth. Improve the workflows and automation that keep it current.

• Use agentic tooling and lightweight code to remove operational friction. Build scripts, ship small fixes, and support analysis without waiting for a dedicated Engineering cycle.

Who you are

• You have 4+ years of experience in product operations, program management, business operations, consulting, technical program management, or a related role.

• You have run complex launches or programs across Product, Engineering, or go-to-market teams.

• You bring structure to unclear problems, make ownership explicit, and keep work moving when priorities change.

• You communicate clearly with technical and non-technical teams and can influence without formal authority.

• You are conversant in how software ships: you can work in a codebase, understand pull requests, and use agents to ship small fixes or analysis. You do not need to be a software engineer, but you should be comfortable working in code either directly or via agents.

• Experience with enterprise software, release management, support operations, or product analytics is helpful. Legal experience is not required.

What's in it for you

• Broad ownership of how Legora launches and operates its product.

• Direct collaboration with Product, Engineering, and go-to-market leaders across regions.

• The chance to build systems that will shape how the company works as it scales.

• Competitive compensation, benefits, and participation in Legora's option program.

• A New York office built for close, in-person collaboration.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.